How do I set up a cancellation policy Chinese (CN)/简体中文

How do I set up a cancellation policy Chinese (HK)/中文 (香港)

How do I set up a cancellation policy Chinese (TW)/繁體中文

How do I set up a cancellation policy Japanese/日本語

How do I set up a cancellation policy Korean/한국어(대한민국)

How do I set up a cancellation policy Thai/ไทย

This article will outline the information of how to setup cancellation policy on YCS.

There are two platforms in YCS where you can set cancellation policy:

• Cancellation Policy Setup
• Rate Plan Setup

Cancellation Policy Setup

You are able to add different policies for different periods (eg. for Christmas or New Year’s Eve).

Step 1. Go to Property and click Cancellation Policy Setup

Step 2. Click on Add Cancellation button

Step 3. Select date range, cancellation policy and rate plan that you would like to apply

Step 4. Click Save

In case the policy doesn’t apply anymore you can easily delete by clicking Delete button.

Rate Plan Setup

Here you can set general policy for rate plans regardless of the season (eg. Advance Purchase rate has non-refundable policy)

Step 1. Go to Rates & Availability and click Rate Plan Setup 

Step 2. Select Rate plan that you would like to set the cancellation policy

Step 3. Under Basic, search Cancellation policy

Step 4. You can click Select a cancellation policy

Step 5. Choose the policy by clicking to the bullet then click Confirm

Step 6. Don’t forget to Save the rate plan setup.

Cancellation Policy – Important information

If you set more than 1 policy on the same period, the strictest cancellation policy will be applied.

If you do not setup any policies “Any cancellation received within 1 day prior to arrival date will incur the first night charge. Failure to arrive at your hotel will be treated as a No-Show and will incur the first night charge.” will be applied automatically to your property.

RELATED ARTICLES:

• Rates and Availability
• How can I adjust my price?
• How can I manage my availability?
• How can I manage my rate plans?
• How do I manage my channel manager connection?