這篇文章將介紹如何正確協助從Agoda預訂的顧客辦理入住。  

從Agoda預訂的顧客辦理入住時,需要準備什麼資料? 

在你為顧客辦理入住前,下列清單可以協助你檢查訂單是否已確認: 

  1. 入住憑證:顧客應能出示入住憑證(電子版/紙本)。  
  2. 身份驗證:辦理入住的顧客應能出示與入住憑證上姓名相同的身份證明文件。  
  3. 訂單通知:你會收到來自Agoda的訂單確認信。請檢查Agoda是否有寄出關於訂單狀態更改的信件。  

所有透過Agoda完成的訂單都會經過審核,以防止任何欺詐行為發生。 

請務必驗證每位入住顧客的身份,確保與預訂顧客是同一人,或是在訂單上授權入住的顧客。  

 

Agoda入住憑證是甚麼樣的? 

顧客版本: 

住宿版本: 

按金 

  • 我們建議你在顧客辦理入住時先收取按金,以作為造成住宿損壞的抵押,按金必須於退房時退還。  
  • 你可以在Agoda網站上新增住宿政策以告知顧客此規定。 
  • 對於任何顧客於入住期間對你住宿造成的任何損害,Agoda恕不負責。 
  • Agoda無法替你收取按金。  

 

常見問答 

若顧客已經抵達了,但我找不到訂房資訊怎麼辦? 

 

你可以聯絡Agoda客服中心,請他們檢查訂單狀態。 

如果你發現訂單已取消,你可以請顧客聯絡Agoda客服中心,他們將協助顧客做後續處理。 

 

若顧客堅持辦理入住,但無法提供與訂房資訊相符的身份證明怎麼辦?  

我們建議你先收取等同訂房費用的按金,然後聯絡Agoda客服中心以確認顧客身份。 

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