EasyCancel allows properties to offer free cancellation up to 24 hours before check-in on all existing and future bookings made during the activation period.

Campaign Benefits: 

• Properties that join will display an EasyCancel badge on their Agoda webpage
• EasyCancel assures travelers that all existing and future bookings made will have a 24-hour cancellation policy applied
• EasyCancel helps the hotel to reduce staff working on cancellations before or during the closure
• EasyCancel will allow the capture of new revenue that properties are unlikely to get with more restrictive cancellation policies.

EasyCancel will become now a permanent program: 

In response to the overwhelming success of this program and the positive impact it has on our partners and customers, EasyCancel will become a permanent program.

Until now, EasyCancel has been used on a temporary basis. The current version applies until 15 December. For properties that do not opt-out of the next extension, EasyCancel will apply to all existing and future bookings (no check-in date cut off). You can contact us at any time to request EasyCancel to be deactivated.

Changes to the policy: 

In addition to extending the program indefinitely, we will also be adjusting the cancelation policy to align with how other OTAs set their flexible cancelation policies and to make it easier for our customers to understand.

• The cancellation cut off time is currently at 11:59 pm two days before check-in (for example, if the check-in date is 3 Dec 2020, the customer can cancel without penalty until 11:59 pm on 1 Dec 2020).
• The EasyCancel cancelation policy will change to one day before check-in (for example, if the check-in date is 3 Dec 2020, the customer can cancel without penalty until 11:59 pm on 2 Dec 2020).

Cancellation policies will be updated as above starting January, 4th 2021.

Agoda EasyCancel Badge

To advertise and improve the visibility of your property on Agoda, Agoda will highlight properties who agree to join this campaign by displaying an EasyCancel badge on their page.

The badge will appear as shown below:

JOIN EasyCancel with Below Easy Steps!

We’ve made it easy for you to join EasyCancel! Should you agree to join, you can simply follow one of the options below!

Option 1: Check your email 

If your property has received an email from Agoda with the subject line “Introducing Agoda EasyCancel – supporting partners & customers”, there is a link in that email for you to click and join.

Option 2: Join through YCS

If you have not received any email, we have also sent you an invitation via YCS. You will see this pop-up on YCS. Just click to join.