This article contains important information that applies if your hotel inventory is currently being sold as a Quarantine hotel or ASQ accommodation

What is a quarantine hotel?

Becoming a quarantine hotel means that your property will accept foreign guests and domestic guests who wish to use your hotel to complete the mandatory or voluntary quarantine requirements as stipulated by the Indian government.

Please note that Agoda will coordinate with the government of India on specifications and requirements, and information in this article may change or be updated in the future.

Agoda will assist in helping to drive exposure for your hotel to potential quarantine guests.

Quarantine hotels will be displayed via a special link on the Agoda website from May 2021 onwards.

Additionally, Agoda is helping to promote hotels that support medical quarantine and isolation stays in India. The following link contains static details of hotels and their contact details that support medical quarantine and isolation. Please click here for more information 

 

How can customers search for quarantine hotels?

Agoda will have a special funnel on our website to display quarantine hotels. This will mean that all hotels currently available as quarantine hotels will be visible to the customer, subject to availability and other Terms & Conditions.

Please see the link to the India Quarantine landing page here

 

What are the current requirements for quarantine bookings?

There will be no minimum length of stay setting applied to the BLT page

It may be possible to include additional benefits in your packages, such as complimentary welcome minibar (with no alcohol), yoga mats or gym materials, extra meals (e.g. afternoon tea), free consultation with doctors, and other items that will make the quarantine stay more comfortable for your guest.

Customer requirements for quarantine bookings

To check-in, customers are advised that they may require

  • Proof of negative PCR test within 72 hours
  • Special requirements shown in hotel notes such as PAX must bring their own bed linen
  • If the PAX cannot meet these requirements, we amendment to POS to allow customers to check-in at a later date
  • Multiple occupancy is allowed

 

Booking flow for quarantine bookings

It is important to note that confirming quarantine bookings requires additional steps. You should have already been briefed on the requirements by the government of India.

Once a booking is received, Agoda requires you to:

Step 1. Check all booking details and confirm that you can accommodate the guest.

Step 2. Once confirmed, please click the green Acknowledge this booking button on the voucher.

Please communicate to customers in advance on any restrictions, such as not being allowed to go to common areas, receiving food deliveries, or visitors, or leaving their rooms.

 

Frequently asked questions

What happens if my property cannot honor a quarantine booking?

Please note that standard A.R penalties will apply regarding bookings that cannot accommodate the customer