This article contains important information that applies if your hotel inventory is currently being sold as Alternative State Quarantine (ASQ)
What is ASQ?
ASQ means Alternative State Quarantine. Becoming an ASQ hotel means that your property will accept foreign guests who are coming from abroad and have to quarantine when they arrive in Thailand
Please note that Agoda will coordinate with the Thai Ministry of Health on specifications and requirements, and information in this article may change or be updated in the future.
Agoda will assist in helping to drive exposure for your hotel to potential ASQ customers.
ASQ will launch in major cities like Bangkok, Phuket, Chonburi, Buriram with a requirement of 15 nights minimum stay. More cities may be added in the future.
How can customers search for ASQ hotels?
Agoda will have a special funnel on our website to display ASQ hotels. This will mean that all hotels currently available as ASQ will be visible to the customer, subject to availability and other Terms & Conditions.
What are the current requirements for ASQ bookings?
We will launch the ASQ funnel in mid-November
Customers will be offered a range of packages. The standard requirements are below:
Currently, packages must offer:
- 15 nights minimum stay
- 3 meals a day
- Private car transfer from either Don Mueang Airport or Suvarnabhumi Airport
- A nurse on call 24/7 and health check-ups
- COVID-19 tests that usually take place on the 5th and 13th day of the stay
- Hospital transfer if needed
It may be possible to include additional benefits in your packages, such as complimentary welcome minibar (with no alcohol), yoga mats or gym materials, extra meals (e.g. afternoon tea), free consultation with doctors, and other items that will make the quarantine stay more comfortable for your guest.
Booking flow for ASQ bookings
It is important to note that confirming ASQ bookings require additional steps. You should already have been briefed on the requirements by the Thai Ministry of Health.
Once a booking is received, Agoda requires you to:
Step 1. Initiate contact with the customer at the earliest opportunity and request the required documents. Currently, these are:
- Copy of passport
- Certificate of entry
- Fit to Fly document
- Flight Itinerary
- Medical insurance proof with minimum 100,000 USD coverage
Step 2. Once you have received all documents, please click the green “Acknowledge this booking” button on the voucher.
Step 3. Please communicate to customers on any restrictions, such as not being allowed to go to common areas, receiving food deliveries or visitors, or leaving their rooms.
Important Note: As these bookings are subject to additional conditions, Agoda CEG department will contact you 3 days before the customer is due to stay to confirm room availability and that required documents have been received.
Frequently asked questions
What happens if an ASQ hotel cannot honor a booking?
Please relocate the customer to another ASQ hotel:
- If the relocated hotel has a cheaper package, the hotel must refund the difference
- If the relocated hotel has a more expensive package, the customer will not pay the extra amount
- If you cannot relocate, then Agoda will find the closest priced package available, and the hotel will pay the difference (if any).
Can I provide my guests with a tax invoice?
Yes, you can provide your guests with a tax invoice.