您有时可能因特殊情况需暂时关闭住宿。在这篇文章中,我们将为您介绍相关操作流程。 

 

暂时关闭住宿的原因

  • 大规模装修
  • 遵照政府规定
  • 自然灾害

无论暂时关闭住宿是计划中还是计划外,我们都强烈建议您履行Agoda用户发出的每一笔订单。也就是说,即使是在住宿关闭期间,您也需要履行用户发出的每一笔订单。

若您的住宿不能接待客人入住,则应为其寻找替代住宿。您可以在此文章中了解详细步骤:如果无法接待客人入住,我该怎么办?

请知悉,如果您无法提供替代住宿,则必须补偿Agoda,以支付为客人提供替代住宿的费用。

 

如何暂时关闭住宿

如需暂时移除您的住宿,我们推荐您在YCS操作后台关闭对应期间的空房量。您可以访问我该如何管理空房情况?了解详细步骤。

 

如果您使用渠道管理系统或其他连接伙伴支持系统,请确保使用您的连接伙伴平台更新空房情况。这可以有效避免仅使用YCS操作后台导致未能成功更新空房情况的问题。

若贵住宿与Agoda签署相关协议,保证空房或房量,则您需要通过YCS操作后台的“支持/Support”插件,告知您的市场经理或Agoda住宿支持团队。

 

常见问题与解答

我无法访问YCS或其他连接伙伴平台更新空房情况,该怎么办? 

如果您无法访问YCS或不使用连接伙伴平台,则可以通过YCS操作后台的“支持/Support”插件,联系您的市场经理或Agoda住宿支持团队,申请暂时关闭住宿。我们可以帮助您暂时将住宿下线。

请注意,如果您采用此方式,则需在希望重新上线住宿时再次联系我们。

我移除了住宿的空房,但在Agoda仍可搜索到我的住宿——应如何报错? 

根据Agoda的条款与条件,若您与第三方签署单独的分销协议,而该第三方也向Agoda提供您的房量库存,则我们会继续在平台出售您的客房,以推广您的住宿。若您有任何其他疑问,可直接联系这些第三方。

 

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