这篇文章中,我们会说明您的账户余额为负的原因,以及可如何进行更正 

您的账户余额为负的原 

额扣款是指您收取的费用超过应付给您的总金额。这会导致您的帐户出现余额为负的情况 

ePass仅允许您提交正数余额的款项。若您尝试提交负数余额的款项,将会收到错误提示 

您可能会发现我们的财务团队进行的手动调整,原因可能如下 

  • 涉及多种货币交易的超额扣 
  • 订单的税率过时 
  • 许顾客以与原订单不同的政策取消预订的协议 

 

您最近是否更改过收款方式 

您最近由其他收款方式转为使用ePass,可能会有部分款项信息未迁移至ePass这是因系统限制造成的。如出现此情况,我们的财务团队将会作出调整,从而显示缺少的余额。您可在下批订单收款中看到这笔款项 

 

额扣款如何消除 

们的财务团队会联系您,并会在系统中手动作出修改,以消除超额扣款的金额。如您使用UPC为收款方式,我们会修改UPC订单,或发出新的UPC以供扣款。 

 

复收款流 

您有负数余额,您可提交有关订单,让余额变回正数。有时候可能会出现订单扣减负数金额,但整体余额仍为负数的情况。在以下示例中,由于余额仍为负数,因此不会发出UPC   

 

在以下示例中,您看到的是,有关订单并未完全消除未结清余额 

消除此负数余额后,您可按照一般流程向将来的订单扣款 

 

在以下示例中,您可看到消除负数余额的例 

当前交易页面 – 预订交易清单 

当前交易页面 – 交易概要清 

   

见问题与解 

 

我可否通过银行转账支付超额扣款金额,并在ePass移除负数金额 

 

由于财务限制,超额扣款的金额必须通过相同的付款方式抵消 

 

我的余额为负,但我没有发现上述任何问题 

 

这个情况下,您可以通过YCS上的支持插件联系Agoda。我们会与相关团队开展进一步调查 

 

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