本文介绍了Agoda客人入住您的住宿须出示的文件,有关客房押金的说明,以及办理入住时出现信息不一致的情况该如何处理。

Agoda预订的客人办理入住时,需提供什么材料? 

在为客人办理入住前,您可以使用以下清单检查订单是否已确认:

  • Agoda预订凭证:您会收到来自Agoda的预订凭证。请检查Agoda是否向您发送了关于订单状态变更的其他邮件。
  • 预订凭证:客人应出示预订确认信。该确认信可以是电子邮件或凭证(电子版/纸质版)。请见如下示例。
  • 带照片的身份证件:客人入住时须出示带照片的有效身份证件,证件上的名字必须与预订确认信上的名字相同。

所有通过Agoda发出的订单都会经过审核,以防发生任何欺诈行为。

若出现信息不一致的情况,请在允许客人使用该凭证入住前立即联系Agoda。

Agoda预订凭证示例

以下是预订凭证的示例。订单确认后,Agoda会向住宿方提供该凭证。请确保您在允许客人入住前已收到该凭证。

客房押金 

  • 我们建议您在为客人办理入住时收取押金,以防发生损坏。押金须于退房时退还。
  • 您可以在Agoda列表上添加住宿政策,告知客人此项规定。
  • 若入住客人对您的住宿造成任何损坏,Agoda概不负责。
  • Agoda不会代表您收取押金。

常见问题与解答

1. 若客人已经到店,但我找不到其预订信息怎么办?
  • 您可以联系Agoda客服团队,请其查看订单状态。
  • 如果您被告知订单已取消,请让客人联系Agoda客服团队,他们将为客人提供进一步协助。
2. 若客人坚持办理入住,但无法提供与预订信息相符的带照片的有效身份证件,我该怎么办?

我们建议您先确认订单款项和客房押金已妥善收讫,以避免问题进一步复杂化。然后请联系Agoda客服,他们将进行进一步调查。

联系我们

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