在這篇文章中,我們會概述為何你會有負數的餘額,以及可如何修正 

你或許有負數餘額的原 

超額扣款是指你已扣取的費用超過應付給你的總金額。這樣的話,你的帳戶會出現負數餘額 

ePass僅允許你提交正數餘額的批次。若你嘗試提交負數餘額的批次,將會收到錯誤訊息 

你或會看到我們的財務團隊作出手動調整,原因可能如下 

  • 有關多種貨幣交易的超額扣款 
  • 訂單的已過期 
  • 有協議允許顧客以與原有訂單不同的政策取消預訂 

   

你最近有否更改收款方式 

你最近由其他收款方式轉為使用ePass,或會有部分款項資料未能轉移至ePass。這是由於系統限制所造成。如出現此情況,我們的財務團隊將會作出調整,以顯示該缺少的餘額。你可在下個收款批次看到這筆款項 

   

超額扣款金額如何消除? 

我們的財務團隊會聯絡你,並會在系統中作出手動修改,以消除超額扣款的金額。如你使用UPC作為收款方式,我們會修改UPC批次,或發出新的UPC以作扣款。 

   

繼續收款流程 

你有負數餘額,你可提交有關批次,讓餘額變回正數。有時候可能會出現批次扣減負數金額,但整體餘額仍為負數的情況。在以下示例中,由於餘額仍為負數,因此不會發出UPC   

 

在以下示例中,你可看到有關批次並未完全消除未結清餘額的例 

消除此負數餘額後,你可按照一般流程向將來的訂單扣款 

 

在以下示例中,你可看到消除負數餘額的例 

當前交易頁面 – 預訂交易清單: 

當前交易頁面 – 交易概要清單: 

   

常見問答 

 

我可否透過銀行轉賬繳付超額扣款金額,並在ePass移除負數金額? 

 

由於財務限制,你必須透過相同的付款方式平衡超額扣款的金額 

 

我有負數餘額,但我沒有發現以上提到的任何問題 

這個情況下,你可以透過YCS的支援小工具聯絡Agoda。我們會與相關團隊展開進一步調 

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