請注意，銀行轉賬 (電匯) 並不適用於所有市場/貨幣。

How do I set up my bank account?

In order to set up your bank account, you will first need to ensure that your payment method is set to bank transfer in your Property settings. If you have previously selected a different payment method, the pages mentioned below may not be visible on your YCS account. For instructions on how to change your payment method, please refer to: What are the different payment methods and how do they work?

1. Go to YCS >> Finance >> My Payment Accounts.
2. Click  Create  to open the bank account form.
3. Complete the form in English and click  Save. Please ensure your account is compliant with both the bank account requirements and the specific requirements for each country, as provided in the following section.
4. Click Choose File to upload the required documents:
   • Proof of bank account ownership (bank book, online statement, bank statement, or canceled cheque), showing the bank account name and number.
   • Government-issued ID, matching the account holder’s name (ONLY for personal accounts).
     • For examples of valid documents, please refer to  this file.
5. After submission, the status will show as Pending until our approval, which will be communicated via email within 5 business days. We are unable to expedite the review process.
   • If the status remains unchanged after 5 business days, please contact us for further assistance by accessing YCS and clicking the Need Help button in the bottom right corner of the page:
6. Once approved, you can begin to settle your payments.
   • For a detailed guide on settling payments, please refer to: How do I charge payments via bank transfer?
   • Please note that any subsequent changes to your bank account details will revert the status to Pending, requiring an additional 5 business days for processing.

Bank account requirements

When setting up your bank account, please be aware of the following requirements:

• Required Documents:
  • Proof of bank account ownership, such as a bank book, online statement, or bank statement. Fund transfer and ATM slips are not accepted. For personal accounts, include a government-issued ID matching the account holder’s name. For examples of valid documents, please refer to  this file
  • Ensure the account holder’s name, account name, and bank name are clearly visible on all supporting documents. For corporate accounts, the account holder’s name should be under the corporate name.
  • Supporting documents in your local language are accepted. If available, you may also submit bank statements in English.
  • Note: Please protect sensitive data like credit card information and passwords. Avoid sharing such information via email or unsecured channels.
• Character Restrictions:
  • Only use English alphabetical letters and numbers (0-9).
  • Avoid special characters such as =! ” $ % & : * < > ; , # { } [ ] \ _ ^ | ~ @.
  • If your bank details include “&”, replace it with “and” (except for specific cases in China and Japan).
• Account Name:
  • The Bank Account Name in YCS must match the name on your supporting documents.
• YCS bank account form:

• Specific requirements for each country:
  

銀行帳戶審核被拒絕，該如何處理？

提交銀行帳戶表格和證明文件後，我們的財務團隊將作審查。 但是，如果你提交的銀行帳戶遭拒絕，我們將透過電郵提供有關你個案的具體詳情。 遭拒絕的常見原因包括：

• 輸入了無效字元： 詳情請參閱銀行帳戶要求。
• 缺少部分支援文件： 請參閱此檔案以了解所需文件。
• 銀行帳戶姓名有誤： 確保姓名與證明文件上的姓名相符。
• 銀行帳戶號碼或IBAN有誤

在更新銀行帳戶資料之前，請仔細查看 銀行帳戶要求。

如何修改已提交的銀行帳戶資料？

提交修改內容將會重置審核的時間，因此我們建議你提交前確保所有資料均正確無誤。 但是，如有必要，請按照以下步驟修改：

1. 前往「 YCS > > 財務 >> 我的付款帳戶 」，然後點擊已提交的銀行帳戶。
2. 你可修改資料或上傳新的證明文件 (如有需要)。 完成修改後，點擊「 提交」。
3. 我們的財務團隊將審核你修改的內容。 我們將透過電郵向你告知審核結果。