How can I start using Agoda’s Customer Messaging Chinese (CN)/简体中文
How can I start using Agoda’s Customer Messaging Chinese (HK)/中文 (香港)
How can I start using Agoda’s Customer Messaging Chinese (TW)/繁體中文
How can I start using Agoda’s Customer Messaging Japanese/日本語
How can I start using Agoda’s Customer Messaging Korean/한국어(대한민국)
How can I start using Agoda’s Customer Messaging Thai/ไทย

This article will outline the features of Agoda’s Customer Messaging and how to use it to communicate with guests.

 

What is Agoda’s Customer Messaging?

Agoda’s Customer Messaging is a platform that enables you to interact with guests. Enabling this service will allow guests to send a message to you before, during or after making a booking. You can check the messages both in YCS or in the email.

 

How can I enable Agoda Customer Messaging?

You can simply send a request to the Agoda accommodation support team via the “Need Help” button in YCS.

 

How to check and reply to Customer Message

Using YCS

Step 1. Go to Reports > Bookings

 

Step 2. Go to the booking and select “Contact guest”

 

Step 3. Here you can check for a guest message, reply to the guest, or start a conversation with the guest.  You can also click to send an email to guess as well.

Using Email

The message the customer sends to you will also be sent to your email as per your setting on YCS Contacts page. You can simply reply to the email. If the message is a special request from a customer, you can also use the One-Click reply function to send a response on your behalf.

Below is the One-Click Reply function

Here is how the response looks like when you select each reply:

  • Subject to availability

  • Accepted

  • Not accepted

  • Sensitive data, including credit card numbers, will be redacted.
  • Documents cannot be attached to emails but URL links to documents may be included. (You can host the document with an online cloud storage provider, e.g. Google Drive, Dropbox, One Drive)

Learn More