在這篇文章中,我們會簡述餘額為何可能出現負數,以及可以如何修正。 

出現負數餘額的原因 

超額扣款是指您扣款的金額超過應收的總金額。這會導致您的帳戶出現負數餘額 

ePass僅允許提交正數金額的批次。若您嘗試提交負數金額的批次,將會收到錯誤訊息 

您可能會看到我們的財務團隊的「手動更改」,可能原因如下 

  • 多種幣值交易導致的超額扣 
  • 訂單的過期 
  • 曾同意顧客以與原訂單不同的取消政策取消 

   

您最近是否有更改收款方式 

您最近由其他收款方式轉為使用ePass,可能有部分款項無法轉移至ePass。這是由於系統限制所造成。如出現此情況,我們的財務團隊將會作出調整,補足缺少的金額。您可在下個收款批次看到這筆款項 

   

超額扣款金額如何消除? 

我們的財務團隊會聯絡您,並會在系統中作出手動修改,以消除超額扣款的金額。若您使用UPC作為收款方式,我們會修改UPC批次,或發出新的UPC以作扣款。 

   

恢復收款流程 

您有負數餘額,您可提交新的批次,讓餘額變回正數。有時候新的批次可能只會讓負數減少,但整體餘額仍為負數。在以下例子中,由於餘額仍為負數,因此不會發出UPC   

 

在以下例子中,您可看到批次無法完全抵銷負數餘額的例 

在負數餘額抵銷後,您就可以照一般流程向新訂單扣款 

 

在以下例子中,您可看到負數餘額被抵銷的例 

待請款交易頁面 – 預訂交易清單: 

待請款交易頁面 – 交易概要清單: 

   

常見問題與解答 

 

我可否透過銀行轉帳繳交超額扣款金額,並在ePass移除負數金額? 

 

由於金融限制,超額扣款的金額必須用相同方式補足。 

 

我有負數餘額,但我沒有發現以上提到的任何問題。 

 

這個情況下,你可以透過YCS的支援工具聯絡Agoda。我們會與相關團隊進一步調 

 

Was this article helpful?

%

%

Thanks for your feedback!

We're happy to hear that! Please tell us more.
Sorry about that. Could you tell us why?

Recommended reads

Agoda’s Eco Deals Survey: 4 in 5 travelers care about more sustainable travel

Agoda’s Eco Deals Survey: 4 in 5 travelers care about more sustainable travel

Agoda’s Eco Deals Survey: 4 in 5 travelers ...

Agoda’s Eco Deals Survey: 4 in 5 travelers care about more sustainable travel As travelers venture to explore new horizons, they are increasingly mindful of the potential impact of their choices. According to a survey conducted by digital travel platform Agoda, 77% of travelers care about more sustainable travel. Respondents highlighted that financial incentives, the […]

Agoda’s Eco Deals Survey: 4 in 5 travelers care about more sustainable travel As travelers venture ...

Agoda, United States Agency for International Development (USAID), and Global Sustainable Tourism Council (GSTC) collaborate for Hotel Sustainability Training in Jaipur

Agoda, United States Agency for International Development (USAID), and Global Sustainable Tourism Council (GSTC) collaborate for Hotel Sustainability Training in Jaipur

Agoda, United States Agency for International ...

Agoda, United States Agency for International Development (USAID), and Global Sustainable Tourism Council (GSTC) collaborate for Hotel Sustainability Training in Jaipur     Digital travel platform Agoda collaborated with the United States Agency for International Development (USAID) and the Global Sustainable Tourism Council (GSTC) to organize a Hotel Sustainability Training for industry professionals from 28 […]

Agoda, United States Agency for International Development (USAID), and Global Sustainable Tourism Co ...

Agoda, USAID, and GSTC conducted sustainability training for Nepal’s hotel industry

Agoda, USAID, and GSTC conducted sustainability training for Nepal’s hotel industry

Agoda, USAID, and GSTC conducted sustainabili ...

Agoda, USAID, and GSTC conducted sustainability training for Nepal’s hotel industry   Digital travel platform Agoda organized a Hotel Sustainability Training for industry professionals with the United States Agency for International Development (USAID) and the Global Sustainable Tourism Council (GSTC) on May 30 and 31, 2024. This two-day training, held for the first time in […]

Agoda, USAID, and GSTC conducted sustainability training for Nepal’s hotel industry   Dig ...

Agoda, GSTC, and USAID partner to champion sustainability education for hotels in Asia

Agoda, GSTC, and USAID partner to champion sustainability education for hotels in Asia

Agoda, GSTC, and USAID partner to champion su ...

Agoda, GSTC, and USAID partner to champion sustainability education for hotels in Asia (left to right): Dr. Bryan Byrne, USAID/India Development Partnerships and Innovations Office, Director; Mr. Omri Morgenshtern, CEO, Agoda; Mr. CB Ramkumar, Vice Chair, GSTC.   Digital travel platform Agoda, the Global Sustainable Tourism Council (GSTC), and the United States Agency for International […]

Agoda, GSTC, and USAID partner to champion sustainability education for hotels in Asia (left to righ ...

Agoda celebrates Golden Circle Awards across Asia

Agoda celebrates Golden Circle Awards across Asia

Agoda celebrates Golden Circle Awards across ...

We're thrilled to share that Agoda has recently hosted the Golden Circle Awards at in Bangkok, Phuket, Hong Kong, Seoul and Tokyo

We're thrilled to share that Agoda has recently hosted the Golden Circle Awards at in Bangkok, Phuke ...

Agoda Partner Appreciation Night – Livestream

Agoda Partner Appreciation Night – Livestream

Agoda Partner Appreciation Night – Live ...

Thank you for joining us for industry insights from Agoda’s leaders!

Thank you for joining us for industry insights from Agoda’s leaders!

Protected: Agoda Partner Appreciation Night – Livestream

Protected: Agoda Partner Appreciation Night – Livestream

Protected: Agoda Partner Appreciation Night & ...

There is no excerpt because this is a protected post.

There is no excerpt because this is a protected post.

Agoda Manila hosts ‘Coffee Session’ for Growth Team

Agoda Manila hosts ‘Coffee Session’ for Growth Team

Agoda Manila hosts ‘Coffee Session̵ ...

Agoda Manila hosts 'Coffee Session' for Growth Team Partners

Agoda Manila hosts 'Coffee Session' for Growth Team Partners