請注意,本文中所提供的詳細資訊,專門提供給我們的住宿服務團隊,該團隊負責協助我們的商業合作夥伴。 顧客應直接聯絡Agoda客服團隊,以避免重新轉介及延遲回覆時間。 顧客可以前往我們的客服中心,其中提供全方位的資源,有助於有效管理訂單,以及使用偏好語言取得顧客支援服務。

透過YCS傳訊息給我們

為了解決您的疑問,我們建議您在YCS頁面上,透過以下步驟探索更多資源。

  1. 前往YCS,點擊頁面右下角的「小幫手」按鈕: a-blue-rectangle-with-white-text__description-automatically-generated-1
  2. 請點擊最符合您需求的選項。
  3. 聊天內容將提供與您詢問相關的推薦合作夥伴幫助文章。 請參閱以下文章以幫助您解決問題。
    • 若問題已透過建議文章解決,請點擊「是的,問題已解決」
    • 若文章無法幫您解決問題,請點擊「聯絡Agoda」>> 送出請求與我們聯絡。
      1. 在提供的欄位中,請詳述您的問題,並點擊「送出」。
      2. 我們會在問題解決後,或需要更多資訊時,透過電子郵件通知或電話與您聯絡

a-screenshot-of-a-phone__description-automatically-generated

探索Agoda夥伴中心

Agoda 夥伴中心的成立目標是為我們的合作夥伴提供豐富的資源。

  • 這個頁面可供您使用關鍵字搜尋感興趣的主題: a-screenshot-of-a-search-engine__description-automatically-generated-1024x424
  • 這個頁面可供您瀏覽夥伴中心,依主題取得指引和教學文章: a-screenshot-of-a-web-page__description-automatically-generated-1024x735

來電給我們

針對您的住宿或與我們的合作關係,若您有任何緊急的相關問題,歡迎直接來電給我們。 請按照以下步驟查詢專用電話號碼聯絡我們:

  • 前往YCS,點擊頁面右下角的「小幫手」按鈕: a-blue-rectangle-with-white-text__description-automatically-generated-1-150x54
  • 聊天訊息將為您提供建議的電話號碼。
  • 或者,如果無法使用YCS,請前往這個頁面找出您當地的支援電話號碼。

訂單相關支援

如果有訂單相關問題,例如修改、取消、顧客聯絡資訊和退款,請傳送電子郵件至biz@agoda.com,並提供Agoda訂單編號。

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