在這篇文章中,我們會簡述餘額為何可能出現負數,以及可以如何修正。 

出現負數餘額的原因 

超額扣款是指您扣款的金額超過應收的總金額。這會導致您的帳戶出現負數餘額 

ePass僅允許提交正數金額的批次。若您嘗試提交負數金額的批次,將會收到錯誤訊息 

您可能會看到我們的財務團隊的「手動更改」,可能原因如下 

  • 多種幣值交易導致的超額扣 
  • 訂單的過期 
  • 曾同意顧客以與原訂單不同的取消政策取消 

   

您最近是否有更改收款方式 

您最近由其他收款方式轉為使用ePass,可能有部分款項無法轉移至ePass。這是由於系統限制所造成。如出現此情況,我們的財務團隊將會作出調整,補足缺少的金額。您可在下個收款批次看到這筆款項 

   

超額扣款金額如何消除? 

我們的財務團隊會聯絡您,並會在系統中作出手動修改,以消除超額扣款的金額。若您使用UPC作為收款方式,我們會修改UPC批次,或發出新的UPC以作扣款。 

   

恢復收款流程 

您有負數餘額,您可提交新的批次,讓餘額變回正數。有時候新的批次可能只會讓負數減少,但整體餘額仍為負數。在以下例子中,由於餘額仍為負數,因此不會發出UPC   

 

在以下例子中,您可看到批次無法完全抵銷負數餘額的例 

在負數餘額抵銷後,您就可以照一般流程向新訂單扣款 

 

在以下例子中,您可看到負數餘額被抵銷的例 

待請款交易頁面 – 預訂交易清單: 

待請款交易頁面 – 交易概要清單: 

   

常見問題與解答 

 

我可否透過銀行轉帳繳交超額扣款金額,並在ePass移除負數金額? 

 

由於金融限制,超額扣款的金額必須用相同方式補足。 

 

我有負數餘額,但我沒有發現以上提到的任何問題。 

 

這個情況下,你可以透過YCS的支援工具聯絡Agoda。我們會與相關團隊進一步調 

 

這篇文章對您有幫助嗎?

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