为了协助您取得住宿收款订单(通过输入信用卡信息担保的预订)的款项,我们提供一系列功能,以协助您验证客人的支付卡。您可以通过YCS平台上的订单管理页面(订单管理 > 查看订单)使用这些功能。能否使用这些功能视特定排序和距客人入住日期的时长而定。  

如何验证客人的信用卡信息?  

住宿收款订单确认后,您就可以进行第一步骤——验证客人提供的信用卡信息是否有效。点击检查住客信用卡是否有效” (1) 会立即返回结果,并根据结果提供其他查询功能。  

您可以在订单完成后至入住日期后24小时使用此功能。 

 

  • 若验证通过 (2),您可以点击查看信用卡信息”。  
  • 若验证未通过 (3),您会看到查看信用卡信息要求提供其他信用卡两个按钮。  

常见问题与解答 

我为什么要检查客人的信用卡是否有效? 

信用卡验证通过的客人取消率较低。若客人取消订单,且需收取消费用,取消费用通常可以直接从信用卡扣除(但无法保证)。此功能可以在客人入住前确保订单安全可信。 

 

“检查客人信用卡是否有效”功能什么时候可以使用? 

此功能适用于信用卡验证的住宿收款订单,从订单完成起至入住日期后24小时皆可使用此功能。 

 

如果客人的信用卡无效怎么办? 

如果信用卡没有通过第一步验证,您可以要求客人提供新的信用卡,或是通过YCS消息联系客人。 

 

我需要先检查客人的信用卡信息,再要求客人提供其他信用卡吗? 

不需要,如果信用卡没有通过验证,您可以直接要求客人提供新的信用卡。  

 

为什么“检查客人信用卡是否有效”按钮按不了? 

此功能只能使用一次。点击之后就无法再按。此外,在上述规定时间之外也无法使用此功能。  

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