为了协助您取得“住宿收款”订单(通过输入信用卡信息担保的预订)的款项,我们提供一系列功能,以协助您验证客人的支付卡。  

您可以通过YCS平台上的订单管理页面(订单管理> 查看订单)使用这些功能。能否使用这些功能视特定排序和距客人入住日期的时长而定。  

如何查看客人的信用卡信息?  

信用卡验证完成后,您就能查看卡片信息(1)。  

为遵循“支付卡产业信息安全标准(PCI DSS)”规范,您将被要求通过双重验证,且必须输入您的用户名称(2)及密码(3)。前述信息和您登录YCS平台时所输入的用户名称及密码相同。  

在您的登录信息确认完毕后,您就会收到一组一次性验证码(OTP),这组验证码可能会通过您注册的手机号码或电子邮箱地址发送给您。输入验证码后,您就能查看客人的信用卡信息(4)。  

您总共有3次机会可以查看客人信用卡信息。 

此功能在客人入住日期前7天开放使用。 

常见问题与解答 

何谓“支付卡产业信息安全标准(PCI DSS)”?  

支付卡产业信息安全标准简称为PCI DSS,是Visa和万事达等大型付款机构所制定的系列规范。您必须声明在查看客人支付卡信息时遵守PCI DSS规范。您可以点击这里了解PCI DSS详情。 

 

何时才能使用“查看住客信用卡信息”功能? 

此功能只会在客人信用卡信息验证完毕后开放使用。您最多可以查看客人信用卡信息3次。  

 

我可以查看客人信用卡上的CVV/CVC码吗? 

不行,Agoda系统目前不支持分享客人支付卡上的CVV/CVC码。 

 

我应该在客人办理入住前向他/她的信用卡收取订单费用吗? 

不行,Agoda“住宿收款订单仅限到店付款,您不应在客人抵达前向其信用卡收款。我们了解在特定情况下,您可能会希望先预授权一部分金额,以确保在旺季时订单不会取消;但这种方式对客人来说不太友好,我们建议您不要这么做。  

 

如果我因为没收到一次性验证码(OTP)而无法通过双重验证怎么办?  

您的账户必须设置一组“YCS SMS”号码。您可以通过YCS上的帮助插件向Agoda住宿支持团队申请号码。 

 

如果我不接受客人提供的信用卡类型,该怎么办?  

若您不接受客人最初提供的支付卡,您可以通过YCS平台要求对方提供一张新的卡片。我们也建议您发信息给客人,让他们知道您接受哪些卡片类型。  

 

在超过查看次数上限的情况下,该怎么做才能再次查看信用卡信息?  

若您已查看客人信用卡信息达3次,就无法再次查看,因为Agoda系统会在查看次数达3次后自动删除信息。  

 

若客人取消订单,Agoda仍会收取消费用吗?  

若您选择查看客人的信用卡信息,您就有责任在适用情况下向客人收取消费用。  

根据预设状态,Agoda将代您向客人的信用卡收取消费用。然而,若您查看了客人的信用卡信息,Agoda就不会向客人收取任何费用。此设置的逻辑是为了避免向客人重复扣款。 

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