在這篇文章中,我們將簡介住宿收款模式的「免卡訂房」功能,意即顧客訂房時無須填寫信用卡資訊,直接到店付款。我們也會介紹這種收款方式的優點。  

也請見附件的Property Collect – Accommodation Partner Manual,了解此功能的詳細資訊。 

什麼是「免卡訂房」? 

如果您的房源已經啟用了「住宿收款」,您可以選擇提供顧客「免卡訂房」選項。「免卡訂房」的預訂和付款流程都和一般的「住宿收款」訂單相同。 

為什麼要啟用「免卡訂房」? 

  • 因為可以獲得更多訂單!數據顯示:啟用「免卡訂房」功能,訂房轉換率更高。  
  • 吸引不想使用信用卡訂房的顧客!讓信用卡使用率較低的市場或客群也能預訂您的房源。 

 

啟用「免卡訂房」有什麼優點? 

 

除了住宿收款模式的優點之外,提供顧客「免卡訂房」選項還有以下優點:  

  • 擴展市場,觸及廣大的非信用卡使用者市場  
  • 預訂流程更方便、快速,訂單量增加高達15% 
  • Agoda DITS系統可以降低no-show(未入住)風險 
  • 無需進行其他操作,或支付額外費用 
  • 可設定為永久或於特定期間啟用、設定暫停期間或平日限制,或僅針對特定地區顯示 

 

網頁顯示 

啟用住宿收款模式「免卡訂房」的房源無須額外付費就能獲得曝光,而且針對開啟「免卡訂房」功能的顧客,能有效提升房源能見度。 

 

 

DITS系統如何運作? 

  1. Agoda會在免費取消期間結束前12-72小時透過不同管道(簡訊、Email、App、或WhatsApp)提醒顧客,並請他們確認訂單。我們會多次傳送訊息,直到我們收到顧客的確認。 

 

  1. 我們會啟用風險評估系統,以調查未確認訂單的顧客(AI系統會調查顧客過去的訂房紀錄)。對於有很高機率no-show的顧客,Agoda會在免費取消期限前自動取消他們的訂單,並同時傳送取消通知郵件給顧客和住宿方。 

 

 

我可以設定限制嗎? 

「免卡訂房」有不同限制選項,如: 

  • 鎖定特定訂單類型: 
    • 所有預訂:對所有用戶顯示「免卡訂房」 
    • 晚鳥訂房:對最後一刻(預設值為入住3天前)搜尋住宿的用戶顯示「免卡訂房」 
    • 國內訂房:對位於國內的旅客顯示「免卡訂房」 
  • 啟用特定日期區間: 
    • 永久 
    • 特定期間 
  • 其他顯示限制: 
    • 價格方案 
    • 通路/客群 
    • 房型 
    • 顧客類型 
    • 取消政策 
    • 暫停日期 

 

新增「免卡訂房」限制詳細步驟 

收到Agoda確認啟用住宿收款模式下的「免卡訂房」功能後: 

  1. YCS房價與房量促銷專案中建立一個「免卡訂房」專案。 
  2. 新增您的客製化限制。點擊這裡看詳細說明。 
  3. 點選「建立新的促銷專案」。 

常見問題與解答 

如果客人未入住(no-show),我該如何回報? 

您可以在YCS>> 訂單管理 >>訂單查詢中,選擇將訂單標記為未入住 (No-Show)。有關如何通報未入住的詳細步驟,請參閱如果顧客未入住 (No-Show) ,該怎麼處理?一文。

 

為什麼我在促銷專案中沒看到「免卡訂房」專案? 

「住宿收款」功能啟用後,才會顯示「免卡訂房」選項。您可以透過YCS的「支援/Need help」按鈕傳送要求給Agoda住宿支援團隊 

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