Your property can receive bookings through the Agoda website and app if your listing is live, there is at least one room available, and there is a rate for each room. You can view these bookings in YCS.

Receiving booking confirmations through email

When a guest makes a booking at your property, we will send a booking confirmation to your registered email address. You can manage who receives this notification, and how you do this depends on you have a hotel-type property, multi-unit home, or single-unit home. Learn more about property types here.

For hotel-type properties and multi-unit homes

1. Sign in to YCS. If you manage multiple properties, select it from Listings.
2. Go to Settings >> Contacts.
3. Select the contact you want to receive booking confirmations, then click Subscriptions.
4. Under Reservations, tick Booking confirmation.

For single-unit homes

To update the email used for receiving booking confirmations, please contact us. 

Viewing your confirmed bookings

Confirmed bookings can be viewed under Reservations in YCS.

1. Sign in to YCS. If you manage multiple properties, select it from Listings.
2. Go to Bookings >> Reservations.
3. Click Confirmed to view all confirmed bookings.
4. Select a booking to view its details.

About the booking confirmation

You will receive a booking confirmation for each Agoda Collect and Property Collect booking. Both booking confirmation formats are similar in structure and convey the same details, including guest information, booking dates, room type, and payment summary. The only visual distinction is in the top-right corner of the confirmation:

• Agoda Collect: Displays a clear payment status indicator, “PREPAID”, in the top-right corner, confirming that the booking has been prepaid.
• Property Collect: Shows as “TO BE PAID BY GUEST” in the same top-right space, signifying that payment is to be collected upon arrival by the property.

Receiving booking confirmations when using a channel manager

Properties using a channel manager will still receive a booking notification from Agoda. In some cases, you may receive a booking notification from Agoda but not via the channel manager system. This can occur when:

• The channel manager’s request API does not cover the booking period. Contact your channel manager directly for more details.
• There is a technical or connection error. For partners using Hint, Agoda will try to push the booking notification 3 times. If it still fails, we will send the notification to your channel manager through email. For partners not using Hint, your channel manager will need to send a new request to Agoda once the connection is restored.

How is the payout I receive calculated?

The payout you receive for a booking is the base rate and is inclusive of taxes and fees. This amount is calculated by subtracting Agoda’s compensation from the reference sell rate. See more detail in How do I calculate my base rate?