페이지에서는 0 미만(마이너스, ‘-‘) 잔액이 발생할  있는 이유와 이를 정정하기 위한 방법을 안내합니다. 

미만(마이너스) 잔액이 발생할  있는 이유 안내 

숙소에서 지불받아야 하는 총금액보다  많은 금액을 청구한 경우 과다 요금 청구가 발생하며이로 인해 숙소 계정의 잔액이 0 미만이   있습니다.  

ePass에서는 금액이 0 이상인 배치만 제출할  있으며금액이 0 미만인 배치 제출을 시도하는 경우 오류 메시지가 표시됩니다.  

다음의 이유로 당사 재무팀에서 게시한 수동 조정 거래가 표시될  있습니다.  

  • 다중 통화 거래와 관련된 과다 요금 청구 
  • 예약에 대해 적용 기간이 만료된 세율 
  • 투숙객이 기존 예약과 다른 취소 정책으로 예약을 취소할  있도록 허용한 동의 

   

요금 청구 방법을 최근에 변경한 경우 안내 

최근에 다른 요금 청구 방법에서 ePass 변경한 경우 ePass 이관될  없는 요금 건이 일부 있을  있습니다이는 시스템 제한으로이러한 경우 당사 재무팀이 누락된 잔액을 반영하기 위해 조정 거래를 게시합니다숙소는 다음번 요금 배치에 해당 건을 포함할  있습니다.  

   

과다 요금 청구 해결 방법 

당사 재무팀이 숙소로 연락드리며수동으로 시스템을 수정하여 과다 요금 청구를 처리합니다숙소에서 UPC 요금 청구 방법을 사용하는 경우 당사는 UPC 배치를 변경하거나 청구를 위한 새로운 UPC 발급합니다.  

   

요금 처리 재개 안내 

숙소에 0 미만(마이너스) 잔액이 있는 경우 숙소는 잔액을 다시 0 이상으로 만들기 위한 배치를 제출할  있습니다해당 배치가 0 미만인 금액을 줄일 수는 있지만  잔액이 여전히 0 미만인 경우가 있을  있습니다아래에서 잔액이 0 미만으로 유지되어 UPC 발급되지 않는 예시를 확인할  있습니다.   

 

[예시배치가 0 미만(마이너스) 미결제 잔액을 정산하지 못한 경우 

 

숙소에서 0 미만의 잔액을 모두 정산한 후에 일반 절차에 따라 향후 예약 건에 대해 청구를   있습니다.  

 

[예시] 0 미만의 잔액이 정산된 경우 

최근 거래 내역 화면 – 예약 거래 내역:  

최근 거래 내역 화면 – 거래 내역 요약:  

   

자주 묻는 질문 (FAQ)  

 

과다 청구된 금액을 은행 송금으로 지불하고 ePass에서 0 미만(마이너스) 금액을 삭제할  있나요?  

 

재무적 제한 관계로 과다 청구된 금액은 반드시 동일한 요금 청구 방법을 통해 정산되어야 합니다.  

 

잔액이 0 미만(마이너스)이지만 숙소에 상기 명시된 이슈가 없는 경우 

 

이러한 경우 YCS  ‘Support’ (지원기능을 통해 아고다로 연락하시기 바랍니다관련 팀과 함께 추가 조사를 진행할 것입니다.  

Was this article helpful?

%

%

Thanks for your feedback!

We're happy to hear that! Please tell us more.
Sorry about that. Could you tell us why?

Recommended reads

Agoda celebrates Golden Circle Awards across Asia

Agoda celebrates Golden Circle Awards across Asia

Agoda celebrates Golden Circle Awards across ...

We're thrilled to share that Agoda has recently hosted the Golden Circle Awards at in Bangkok, Phuket, Hong Kong, Seoul and Tokyo

We're thrilled to share that Agoda has recently hosted the Golden Circle Awards at in Bangkok, Phuke ...

Agoda Partner Appreciation Night – Livestream

Agoda Partner Appreciation Night – Livestream

Agoda Partner Appreciation Night – Live ...

Thank you for joining us for industry insights from Agoda’s leaders!

Thank you for joining us for industry insights from Agoda’s leaders!

Protected: Agoda Partner Appreciation Night – Livestream

Protected: Agoda Partner Appreciation Night – Livestream

Protected: Agoda Partner Appreciation Night & ...

There is no excerpt because this is a protected post.

There is no excerpt because this is a protected post.

Agoda Manila hosts ‘Coffee Session’ for Growth Team

Agoda Manila hosts ‘Coffee Session’ for Growth Team

Agoda Manila hosts ‘Coffee Session̵ ...

Agoda Manila hosts 'Coffee Session' for Growth Team Partners

Agoda Manila hosts 'Coffee Session' for Growth Team Partners

Agoda launches the 3rd edition Eco Deals Program at the ASEAN Tourism – Forum

Agoda launches the 3rd edition Eco Deals Program at the ASEAN Tourism – Forum

Agoda launches the 3rd edition Eco Deals Prog ...

Agoda, the global digital travel platform, announced at the ASEAN Tourism Forum (ATF) that it has broadened its collaboration with World Wide Fund for Nature (WWF), expanding its Eco Deals Program to support eight conservation projects across Southeast Asia.

Agoda, the global digital travel platform, announced at the ASEAN Tourism Forum (ATF) that it has br ...

Agoda Manila hosts “Bites & Insights” for Partners

Agoda Manila hosts “Bites & Insights” for Partners

Agoda Manila hosts “Bites & Insigh ...

Partners feast on Bites & Insights in Manila

Partners feast on Bites & Insights in Manila

Agoda Partner Appreciation Night

Agoda Partner Appreciation Night

Agoda Partner Appreciation Night

Join us on 2 February from 18:00 (GMT+7) for industry insights from Agoda’s leaders.

Join us on 2 February from 18:00 (GMT+7) for industry insights from Agoda’s leaders.

Jet-set into 2024: Agoda shares travel ideas for a year of new discoveries!

Jet-set into 2024: Agoda shares travel ideas for a year of new discoveries!

Jet-set into 2024: Agoda shares travel ideas ...

As the new year begins, Thai travelers may find themselves curating their resolutions list, encompassing a wide range of aspirations from eating healthier and indulging in new experiences to reading more.

As the new year begins, Thai travelers may find themselves curating their resolutions list, encompas ...