페이지에서는 0 미만(마이너스, ‘-‘) 잔액이 발생할  있는 이유와 이를 정정하기 위한 방법을 안내합니다. 

미만(마이너스) 잔액이 발생할  있는 이유 안내 

숙소에서 지불받아야 하는 총금액보다  많은 금액을 청구한 경우 과다 요금 청구가 발생하며이로 인해 숙소 계정의 잔액이 0 미만이   있습니다.  

ePass에서는 금액이 0 이상인 배치만 제출할  있으며금액이 0 미만인 배치 제출을 시도하는 경우 오류 메시지가 표시됩니다.  

다음의 이유로 당사 재무팀에서 게시한 수동 조정 거래가 표시될  있습니다.  

  • 다중 통화 거래와 관련된 과다 요금 청구 
  • 예약에 대해 적용 기간이 만료된 세율 
  • 투숙객이 기존 예약과 다른 취소 정책으로 예약을 취소할  있도록 허용한 동의 

   

요금 청구 방법을 최근에 변경한 경우 안내 

최근에 다른 요금 청구 방법에서 ePass 변경한 경우 ePass 이관될  없는 요금 건이 일부 있을  있습니다이는 시스템 제한으로이러한 경우 당사 재무팀이 누락된 잔액을 반영하기 위해 조정 거래를 게시합니다숙소는 다음번 요금 배치에 해당 건을 포함할  있습니다.  

   

과다 요금 청구 해결 방법 

당사 재무팀이 숙소로 연락드리며수동으로 시스템을 수정하여 과다 요금 청구를 처리합니다숙소에서 UPC 요금 청구 방법을 사용하는 경우 당사는 UPC 배치를 변경하거나 청구를 위한 새로운 UPC 발급합니다.  

   

요금 처리 재개 안내 

숙소에 0 미만(마이너스) 잔액이 있는 경우 숙소는 잔액을 다시 0 이상으로 만들기 위한 배치를 제출할  있습니다해당 배치가 0 미만인 금액을 줄일 수는 있지만  잔액이 여전히 0 미만인 경우가 있을  있습니다아래에서 잔액이 0 미만으로 유지되어 UPC 발급되지 않는 예시를 확인할  있습니다.   

 

[예시배치가 0 미만(마이너스) 미결제 잔액을 정산하지 못한 경우 

 

숙소에서 0 미만의 잔액을 모두 정산한 후에 일반 절차에 따라 향후 예약 건에 대해 청구를   있습니다.  

 

[예시] 0 미만의 잔액이 정산된 경우 

최근 거래 내역 화면 – 예약 거래 내역:  

최근 거래 내역 화면 – 거래 내역 요약:  

   

자주 묻는 질문 (FAQ)  

 

과다 청구된 금액을 은행 송금으로 지불하고 ePass에서 0 미만(마이너스) 금액을 삭제할  있나요?  

 

재무적 제한 관계로 과다 청구된 금액은 반드시 동일한 요금 청구 방법을 통해 정산되어야 합니다.  

 

잔액이 0 미만(마이너스)이지만 숙소에 상기 명시된 이슈가 없는 경우 

 

이러한 경우 YCS  ‘Support’ (지원기능을 통해 아고다로 연락하시기 바랍니다관련 팀과 함께 추가 조사를 진행할 것입니다.  

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