為了透過信用卡擔保預訂,幫助你確保住宿收款模式下的付款,我們為你提供了一組功能來驗證客人的支付卡。這些功能可在YCS外聯網(預訂 > 查看預訂)的預訂概要頁面上找到。你可採取的操作選擇取決於特定的順序和直至入住前的時間。  

如何要求客人提供新的信用卡詳情?  

如果客人的信用卡驗證失敗,或者你在查看信用卡詳情時發現資料無效,你可以要求客人提供新的信用卡詳情。點擊「申請新的客人信用卡」(1) 將觸發一封電郵給客人,其中包含一個安全的網絡連結,以便讓客人提供新的付款信用卡詳情。客人輸入新卡詳情後,新的詳情會在YCS外聯網中顯示,到時你亦會收到電郵通知。  

你可進行此項操作,直至入住日期前24小時為止。  

客人會被要求在48小時內提供新的付款詳情。  

常見問答 

如果客人未能提供信用卡詳情,或提供的新卡資料仍然無效?  

你可透過YCS訊息服務聯絡客人。在某些情形下,如果客人未能在允許的時限內(通常為48小時)輸入新卡詳情,你亦可以要求取消預訂。  

 

我是否可以致電/電郵要求客人提供新的信用卡詳情? 

不,你只可透過上述YCS提供的安全連結功能獲得信用卡詳情。  

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