How do I request a new credit card from the guest Chinese (CN)/简体中文
How do I request a new credit card from the guest Chinese (HK)/中文 (香港)
How do I request a new credit card from the guest Chinese (TW)/繁體中文
How do I request a new credit card from the guest Japanese/日本語
How do I request a new credit card from the guest Korean/한국어(대한민국)
How do I request a new credit card from the guest Thai/ไทย

To help secure payment for your Property Collect with credit card guarantee bookings, we are providing you with a set of features to validate the guest’s payment card.

These features are available on the Booking Summary page in the YCS Extranet (Bookings> View Bookings). Availability of the actions you can take is based on a specific sequence and the time until check-in.

 

How do I request new credit card details from the guest?

If the guest’s credit card verification fails, or you find the card details invalid upon viewing them, you will be able to request a new credit card from the guest.

  • Clicking ‘Request new guest credit card’ (1) will trigger an email to the guest with a secure web link to provide a new credit card for payment.
  • Once new card information has been entered by the guest, it will be made available in the YCS Extranet, and you will receive an email notification.

This action is available up to 24 hours after the check-in date and guests will be given 48 hours at most to provide new payment details.

 

Frequently Asked Questions

What should I do if the guest does not provide a new credit card or if the new card is also invalid?

You may contact the guest through the YCS messaging service. In some circumstances, you can also request to cancel the booking if the guest fails to enter new card details within the allowed time frame (usually 48 hours). Find more details here.

Can I request credit card details from the guest by phone/email?

No, you should only exchange credit card details through the secure link used by this YCS feature.

 

Learn More