為了協助您取得「住宿收款」訂單(透過輸入信用卡資料的預訂)的款項,我們提供一系列功能,以協助您驗證客人的支付卡片。您可以透過YCS平台上的查詢訂單頁面(管理預訂> 查看訂單)使用這些功能。能否使用這些功能視特定排序和離客人入住日期相距多久而定。  

如何要求客人提供新的信用卡資料?  

如果客人的信用卡驗證失敗,或者您在查看信用卡時發現資料無效,您可以要求客人提供新的信用卡資料。點擊「要求提供其他信用卡」(1) 將觸發一封電郵給客人,其中包含一個安全的網絡連結,以便客人提供新的付款信用卡資料。客人輸入新卡資料後,新的資料會在YCS外聯網中顯示,屆時您亦會收到電郵通知。  

在入住日期24小時前,您都可以進行此項操作。  

客人必須在48小時內提供新的付款資料。  

常見問題與解答 

如果客人沒有提供新的信用卡,或新的信用卡資料也無效怎麼辦?  

您可透過YCS訊息服務聯絡客人。在某些情況下,如果客人未能在規定的時限內(通常為48小時)輸入新卡資料,您也可以要求取消預訂。 

 

我是否可以透過電話/電郵要求客人提供新的信用卡資料? 

不行,您僅能透過上述YCS提供的安全連結功能獲得信用卡資料。  

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