為了協助您取得「住宿收款」訂單(透過輸入信用卡資料的預訂)的款項,我們提供一系列功能,以協助您驗證顧客的支付卡片。您可以透過YCS平台上的查詢訂單頁面(管理預訂 > 查看訂單)使用這些功能。能否使用這些功能視特定排序和離顧客入住日期相距多久而定。 

如何驗證顧客的信用卡資料?  

「住宿收款」訂單確認後,您就可以進行第一步驟—驗證顧客提供的信用卡資訊是否有效。點擊「檢查住客信用卡是否有效」(1) 會立即回傳結果,並根據結果提供其他查詢功能。  

您可以在訂單完成後至入住日期後24小時使用此功能。 

  • 若驗證通過 (2),您可以點擊「檢視信用卡資料」。  
  • 若驗證未通過 (3),您會看到「檢視信用卡資料」和「要求提供其他信用卡」兩個按鈕。  

常見問題與解答 

我為什麼要檢查顧客的信用卡效力? 

信用卡通過驗證的顧客取消率較低。若顧客取消訂單,且需收取消費用,取消費用通常可以直接從信用卡扣除(但無法保證)。此功能可以在顧客入住前確保訂單安全可信。 

 

「檢查信用卡效力」功能什麼時候可以使用? 

此功能適用於信用卡驗證的「住宿收款」訂單,從訂單完成起至入住日期後24小時皆可使用此功能。 

 

如果顧客的信用卡無效怎麼辦? 

如果信用卡沒有通過第一步驗證,您可以要求顧客提供新的信用卡,或是透過YCS訊息聯絡顧客。 

 

我需要先檢查顧客的信用卡資料,再要求顧客提供其他信用卡嗎? 

不需要,如果信用卡沒有通過驗證,您可以直接要求顧客提供新的信用卡。  

 

為什麼「檢查信用卡效力」按鈕按不了? 

此功能只能使用一次。點擊之後就無法再按。此外,在上述規定時間之外也無法使用此功能。  

 

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