為了透過信用卡擔保預訂,幫助你確保住宿收款模式下的付款,我們為你提供了一組功能來驗證客人的支付卡。  

這些功能可在YCS外聯網(預訂 > 查看預訂)的預訂概要頁面上找到。你可採取的操作選擇取決於特定的順序和直至入住前的時間。  

如何查看客人的信用卡資料?  

一旦信用卡驗證完成,你就能檢視支付卡資料 (1)。  

為遵循「支付卡產業資料安全標準(PCI DSS)」規範,你將被要求通過雙重驗證,且必須輸入你的使用者名稱 (2) 及密碼 (3)。前述資訊和你登入YCS平台時所輸入的使用者名稱及密碼相同。  

在你的登入資訊確認完畢後,你就會收到一組單次驗證碼(OTP),這組驗證碼可能會透過你註冊的手機號碼或電郵地址發送給你。輸入驗證碼後,你就能查看客人的信用卡資料 (4)。  

你總共有3次機會可以查看客人信用卡資料。 

此功能在客人入住日期前7天開放使用。 

常見問答 

何謂「支付卡產業資料安全標準(PCI DSS)」?  

「支付卡產業資料安全標準」簡稱為PCI DSS,是Visa和Mastercard等大型付款機構所制定的系列規範。你必須聲明在查看客人支付卡資料時遵守PCI DSS規範。你可以點擊此處了解PCI DSS詳情。 

 

何時才能使用「查看客人信用卡詳情」功能? 

此功能只會在客人信用卡資料驗證完畢後開放使用。你最多可以查看客人信用卡資料3次。  

 

我是否可以查看客人信用卡上的CVV/CVC碼? 

不行,Agoda系統目前不支援分享客人支付卡上的CVV/CVC碼。 

 

我應該在客人辦理入住前向他/她的信用卡收取訂單費用嗎? 

不行,Agoda「住宿收款」訂單僅限到店付款,你不應在客人抵達前向他/她的信用卡收款。我們了解在特定情況下,你可能會希望先預授權一部分金額,以確保在旺季時訂單不會取消;但這種方式對客人來說不太友善,我們建議你不要這麼做。  

 

如果我因為沒收到單次驗證碼(OTP)而無法通過雙重驗證怎麼辦?  

你的帳戶必須設定一組「YCS SMS」號碼。你可以透過YCS上的「支援/小幫手」工具向Agoda住宿服務團隊申請號碼。 

 

如果我不接受客人提供的信用卡類型,該怎麼辦?  

若你不接受客人最初提供的支付卡,你可以透過YCS平台要求對方提供一張新的支付卡。我們也建議你傳訊息給客人,讓他們知道你接受哪些支付卡類型。  

 

在超過查看次數上限的情況下,該怎麼做才能再次查看信用卡資料?  

若你已查看客人信用卡資料達3次,就無法再次查看,因為Agoda系統會在查看次數達3次後自動刪除資料。 

  

若客人取消訂單,Agoda仍會收取消費用嗎?  

若你選擇查看客人的信用卡資料,你就有責任在適用情況下向客人收取取消費用。  

根據預設狀態,Agoda將代你向客人的信用卡收取取消費用。然而,若你查看了客人的信用卡資料,Agoda就不會向客人收取任何費用。此設定的邏輯是為了避免向客人重複扣款。 

Was this article helpful?

%

%

Thanks for your feedback!

We're happy to hear that! Please tell us more.
Sorry about that. Could you tell us why?

Recommended reads

Agoda’s Eco Deals Survey: 4 in 5 travelers care about more sustainable travel

Agoda’s Eco Deals Survey: 4 in 5 travelers care about more sustainable travel

Agoda’s Eco Deals Survey: 4 in 5 travelers ...

Agoda’s Eco Deals Survey: 4 in 5 travelers care about more sustainable travel As travelers venture to explore new horizons, they are increasingly mindful of the potential impact of their choices. According to a survey conducted by digital travel platform Agoda, 77% of travelers care about more sustainable travel. Respondents highlighted that financial incentives, the […]

Agoda’s Eco Deals Survey: 4 in 5 travelers care about more sustainable travel As travelers venture ...

Agoda, United States Agency for International Development (USAID), and Global Sustainable Tourism Council (GSTC) collaborate for Hotel Sustainability Training in Jaipur

Agoda, United States Agency for International Development (USAID), and Global Sustainable Tourism Council (GSTC) collaborate for Hotel Sustainability Training in Jaipur

Agoda, United States Agency for International ...

Agoda, United States Agency for International Development (USAID), and Global Sustainable Tourism Council (GSTC) collaborate for Hotel Sustainability Training in Jaipur     Digital travel platform Agoda collaborated with the United States Agency for International Development (USAID) and the Global Sustainable Tourism Council (GSTC) to organize a Hotel Sustainability Training for industry professionals from 28 […]

Agoda, United States Agency for International Development (USAID), and Global Sustainable Tourism Co ...

Agoda, USAID, and GSTC conducted sustainability training for Nepal’s hotel industry

Agoda, USAID, and GSTC conducted sustainability training for Nepal’s hotel industry

Agoda, USAID, and GSTC conducted sustainabili ...

Agoda, USAID, and GSTC conducted sustainability training for Nepal’s hotel industry   Digital travel platform Agoda organized a Hotel Sustainability Training for industry professionals with the United States Agency for International Development (USAID) and the Global Sustainable Tourism Council (GSTC) on May 30 and 31, 2024. This two-day training, held for the first time in […]

Agoda, USAID, and GSTC conducted sustainability training for Nepal’s hotel industry   Dig ...

Agoda, GSTC, and USAID partner to champion sustainability education for hotels in Asia

Agoda, GSTC, and USAID partner to champion sustainability education for hotels in Asia

Agoda, GSTC, and USAID partner to champion su ...

Agoda, GSTC, and USAID partner to champion sustainability education for hotels in Asia (left to right): Dr. Bryan Byrne, USAID/India Development Partnerships and Innovations Office, Director; Mr. Omri Morgenshtern, CEO, Agoda; Mr. CB Ramkumar, Vice Chair, GSTC.   Digital travel platform Agoda, the Global Sustainable Tourism Council (GSTC), and the United States Agency for International […]

Agoda, GSTC, and USAID partner to champion sustainability education for hotels in Asia (left to righ ...

Agoda celebrates Golden Circle Awards across Asia

Agoda celebrates Golden Circle Awards across Asia

Agoda celebrates Golden Circle Awards across ...

We're thrilled to share that Agoda has recently hosted the Golden Circle Awards at in Bangkok, Phuket, Hong Kong, Seoul and Tokyo

We're thrilled to share that Agoda has recently hosted the Golden Circle Awards at in Bangkok, Phuke ...

Agoda Partner Appreciation Night – Livestream

Agoda Partner Appreciation Night – Livestream

Agoda Partner Appreciation Night – Live ...

Thank you for joining us for industry insights from Agoda’s leaders!

Thank you for joining us for industry insights from Agoda’s leaders!

Protected: Agoda Partner Appreciation Night – Livestream

Protected: Agoda Partner Appreciation Night – Livestream

Protected: Agoda Partner Appreciation Night & ...

There is no excerpt because this is a protected post.

There is no excerpt because this is a protected post.

Agoda Manila hosts ‘Coffee Session’ for Growth Team

Agoda Manila hosts ‘Coffee Session’ for Growth Team

Agoda Manila hosts ‘Coffee Session̵ ...

Agoda Manila hosts 'Coffee Session' for Growth Team Partners

Agoda Manila hosts 'Coffee Session' for Growth Team Partners