為了協助您取得「住宿收款」訂單(透過輸入信用卡資料的預訂)的款項,我們提供一系列功能,以協助您驗證顧客的支付卡片。  

您可以透過YCS平台上的查詢訂單頁面(管理預訂 > 查看訂單)使用這些功能。能否使用這些功能視特定排序和離顧客入住日期相距多久而定。  

如何查看顧客的信用卡資料?  

一旦信用卡驗證完成,您就能檢視卡片資料(1)。  

為遵循「支付卡產業資料安全標準(PCI DSS)」規範,您將被要求通過雙重驗證,且必須輸入您的使用者名稱(2)及密碼(3)。前述資訊和您登入YCS平台時所輸入的使用者名稱及密碼相同。  

在您的登入資訊確認完畢後,您就會收到一組一次性驗證碼(OTP),這組驗證碼可能會透過您註冊的手機號碼或電子信箱地址發送給您。輸入驗證碼後,您就能查看顧客的信用卡資料(4)。  

您總共有3次的額度可以查看顧客信用卡資料。 

此功能在顧客入住日期前7天開放使用。 

常見問題與解答 

何謂「支付卡產業資料安全標準(PCI DSS)」?  

「支付卡產業資料安全標準」簡稱為PCI DSS,是Visa和Mastercard等大型付款機構所制定的系列規範。您必須聲明在查看顧客支付卡資料時遵守PCI DSS規範。您可以點擊這裡了解PCI DSS詳情。 

 

何時才能使用「檢視住客信用卡資料」功能? 

此功能只會在顧客信用卡資料驗證完畢後開放使用。您最多可以查看顧客信用卡資料3次。  

 

我可以查看顧客信用卡上的CVV/CVC碼嗎? 

不行,Agoda系統目前不支援分享顧客支付卡上的CVV/CVC碼。 

 

我應該在顧客辦理入住前向他/她的信用卡收取訂單費用嗎? 

不行,Agoda「住宿收款」訂單僅限到店付款,您不應在顧客抵達前向他/她的信用卡收款。我們了解在特定情況下,您可能會希望先預授權一部分金額,以確保在旺季時訂單不會取消;但這種方式對顧客來說不太友善,我們建議您不要這麼做。  

 

如果我因為沒收到一次性驗證碼(OTP)而無法通過雙重驗證怎麼辦?  

您的帳戶必須設定一組「YCS SMS」號碼。您可以透過YCS上的「支援/小幫手」工具向Agoda住宿支援團隊申請號碼。 

 

如果我不接受顧客提供的信用卡類型,該怎麼辦?  

若您不接受顧客最初提供的支付卡,您可以透過YCS平台要求對方提供一張新的卡片。我們也建議您傳訊息給顧客,讓他們知道您接受哪些卡片類型。  

 

在超過查看次數上限的情況下,該怎麼做才能再次查看信用卡資料?  

若您已查看顧客信用卡資料達3次,就無法再次查看,因為Agoda系統會在查看次數達3次後自動刪除資料。  

 

若顧客取消訂單,Agoda仍會收取消費用嗎?  

若您選擇查看顧客的信用卡資料,您就有責任在適用情況下向顧客收取消費用。  

根據預設狀態,Agoda將代您向顧客的信用卡收取消費用。然而,若您查看了顧客的信用卡資料,Agoda就不會向顧客收取任何費用。此設定的邏輯是為了避免向顧客重複扣款。 

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