本文介绍影响订单金额的因素,以及如何向我们报告错误金额。

影响订单金额的因素:

以下是一些影响订单金额的常见因素。您可以在已注册电子邮箱收到的订单确认信中找到更多相关信息。

  • 客人使用的优惠码
  • 您为客人设置的促销优惠
  • 渠道折扣(如 Agoda 专属优惠或 VIP 折扣)
  • 订单应用的取消政策
  • 税费及附加费

您可参考下方截图红色高亮显示的部分,查看价格详情。欲了解更多信息,请参考一篇文章带您全面了解订单相关问题

如何对订单金额提出异议

若您想对订单提出异议,请按照以下步骤报告:

  1. 前往 YCS > 财务 > 当前交易
  2. 在订单金额错误的栏下勾选异议
  3. 从下拉列表中选择原因。
  4. 备注栏下填写更多信息,以便我们调查。
  5. 点击保存即可提交。

提交异议后,相应金额会从可收款项中移除。此外,我们的团队会收到通知,以审核金额计算。我们的财务部门会在 5 个工作日内联系您。

若您在当前交易中看到错误的金额或订单,请不要勾选该栏,并耐心等待这些项目完成审核。

如果您想报告客人未按预订日期入住,请不要使用此功能;参考本文以获取更多信息。

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