何时报告客人未入住(No-Show)的情况?

如果客人直到入住日期午夜仍未到店,您可考虑报告未入住(No-Show)。

在报告未入住(No-Show)之前,请先确认客人未通过YCS系统发送“延迟入住”的申请,或未与贵住宿做出任何直接安排。为避免出现上述问题,我们建议您先等待24小时再报告未入住(No-Show)情况。

报告未入住(No-Show)的步骤取决于订单支付方式。有关Agoda收款模式和住宿收款模式的说明,请参见以下章节。

如何报告客人未入住(No-Show)的情况?

报告未入住(No-Show)的步骤因订单支付方式而异。Agoda 提供2种支付模式:Agoda收款模式和住宿收款模式。预订时,客人可根据自己的偏好选择。

Agoda收款模式

在Agoda收款模式下,Agoda负责向客人收款(您的确认凭证上显示为“预付”)。随后,Agoda会根据住宿方选择的支付方式向住宿方付款。
订单创建后,Agoda会向您发送预订确认凭证。Agoda收款模式订单的预订确认凭证会注明“预付”(PREPAID),如下所示:

要查看订单支付方式,请前往YCS >> 订单管理,并搜索相关的预订编码。

对于Agoda收款模式,您可以通过电话或电子邮件通知我们客人未入住(No-show)。报告未入住(No-show)时,请确保注明对应的预订编码。

  • 拨打贵住宿确认凭证上显示的酒店热线联系我们。在IVR上选择预订相关>> 其他问题
  • 如需进一步帮助,请直接联系我们

住宿收款模式

在住宿收款模式下,住宿方将在客人到店后直接向其收款。随后,Agoda将扣除住宿方的订单报酬,您可以在YCS财务栏下看到这笔扣款。

在住宿收款模式的订单确认凭证上,将显示为“待客人支付”(TO BE PAID BY GUEST),如下所示:

在Agoda收款模式下,要查看订单支付方式,请前往YCS >> 订单管理并搜索相的预订编码

对于住宿收款模式的订单,您可自行报告未入住(No-Show),而无需通知Agoda,如下所示:

1.登录 YCS

2.前往订单管理>> 查看订单

3.使用搜索栏搜索相关订单。

4.选择订单,这将打开订单详情窗口

5.单击红色按钮,将订单标记为未入住(No-Show)

6.随后将弹出一个窗口,要求您确认报告未入住(No-Show)。单击“是的,确认未入住”。

7.系统会为您自动计算未入住(No-Show)费用。

报告未入住(No-Show)时的注意事项:

  • 标记为未入住”按钮将在客人的入住日期后24小时显示。
  • 标记为未入住按钮出现后,您须在72小时内报告。请参阅“全球条款与条件”第4条。
  • 如果您未能在规定时间内报告未入住(No-Show),该按钮将变为灰色。如需更多帮助,欢迎联系我们

未入住(No-Show)费用

应收取的未入住(No-Show)费用根据所报告订单适用的取消政策来计算。每个取消政策中也包含相关的未入住(No-Show)政策。未入住(No-Show)费用会通过贵住宿选择的支付方式支付给您。
可以在酒店认凭证上查看订单的取消政策,也可前往YCS >> 订单管理 >> 查看订单以查看取消政策。

在酒店的认凭证上查看:

YCS >> 订单管理

如需更改取消政策,请参阅这篇文章了解更多信息。

住宿收款模式下的未入住(No-Show)费用

考虑到住宿方尚未查看客人的信用卡详情,一旦收到未入住(No-Show)报告,Agoda将尝试直接从存储在系统中的客人信用卡收款。

  • 若Agoda可向客人收取未入住(No-Show)费用,我们将通过YCS财务栏将款项转给您。
  • 若Agoda无法向客人收取未入住(No-Show)费用,我们将自动放弃相应的订单报酬,并将客人的信用卡详情提供给住宿方,以便住宿方收取未入住(No-Show)费用。

Agoda会在取消电子邮件中告知您此次扣款是否成功。如需了解更多信息,请参阅这篇文章

联系我们

仍需其他帮助?点击YCS的“帮助”按钮或通过其他方式联系我们。

Was this article helpful?

%

%

Thanks for your feedback!

We're happy to hear that! Please tell us more.
Sorry about that. Could you tell us why?

Recommended reads

Agoda Partner Appreciation Night – Livestream

Agoda Partner Appreciation Night – Livestream

Agoda Partner Appreciation Night – Live ...

Thank you for joining us for industry insights from Agoda’s leaders! Missed it? Register below to get a copy of the livestream emailed to you.

Thank you for joining us for industry insights from Agoda’s leaders! Missed it? Register below to ...

Protected: Agoda Partner Appreciation Night – Livestream

Protected: Agoda Partner Appreciation Night – Livestream

Protected: Agoda Partner Appreciation Night & ...

There is no excerpt because this is a protected post.

There is no excerpt because this is a protected post.

Agoda Manila hosts ‘Coffee Session’ for Growth Team

Agoda Manila hosts ‘Coffee Session’ for Growth Team

Agoda Manila hosts ‘Coffee Session̵ ...

Agoda Manila hosts 'Coffee Session' for Growth Team Partners

Agoda Manila hosts 'Coffee Session' for Growth Team Partners

Agoda launches the 3rd edition Eco Deals Program at the ASEAN Tourism – Forum

Agoda launches the 3rd edition Eco Deals Program at the ASEAN Tourism – Forum

Agoda launches the 3rd edition Eco Deals Prog ...

Agoda, the global digital travel platform, announced at the ASEAN Tourism Forum (ATF) that it has broadened its collaboration with World Wide Fund for Nature (WWF), expanding its Eco Deals Program to support eight conservation projects across Southeast Asia.

Agoda, the global digital travel platform, announced at the ASEAN Tourism Forum (ATF) that it has br ...

Agoda Manila hosts “Bites & Insights” for Partners

Agoda Manila hosts “Bites & Insights” for Partners

Agoda Manila hosts “Bites & Insigh ...

Partners feast on Bites & Insights in Manila

Partners feast on Bites & Insights in Manila

Agoda Partner Appreciation Night

Agoda Partner Appreciation Night

Agoda Partner Appreciation Night

Join us on 2 February from 18:00 (GMT+7) for industry insights from Agoda’s leaders.

Join us on 2 February from 18:00 (GMT+7) for industry insights from Agoda’s leaders.

Jet-set into 2024: Agoda shares travel ideas for a year of new discoveries!

Jet-set into 2024: Agoda shares travel ideas for a year of new discoveries!

Jet-set into 2024: Agoda shares travel ideas ...

As the new year begins, Thai travelers may find themselves curating their resolutions list, encompassing a wide range of aspirations from eating healthier and indulging in new experiences to reading more.

As the new year begins, Thai travelers may find themselves curating their resolutions list, encompas ...

Agoda unveils 2024 New Horizons list

Agoda unveils 2024 New Horizons list

Agoda unveils 2024 New Horizons list

Digital travel platform Agoda reveals its first ever “Philippines’ New Horizons,” a list of destinations that are fast growing in popularity. The list, which compares year-on-year search data, highlights emerging destinations that have seen significant growth in interest from both domestic and international travelers.  

Digital travel platform Agoda reveals its first ever “Philippines’ New Horizons,” a list of de ...