Agoda offers instant confirmed bookings to customers, which means Agoda guarantees that a guest will be able to stay in the room at the property that they booked.

However if the guest requests for a change that you’ve agreed to,

Inform our customer support team

• Via Agoda YCS Extranet “Need Help” Button
• Contacting via phone (phone number mentioned in your booking voucher)
• For further assistance, please refer to the article Contacting us for support.

Or

Request the guest to contact our support team

• Via Agoda App
• “Manage Bookings” portal
• Contacting via phone