This article is for Partners only. For customers, please visit Help Center on

For booking-related issues (amendment, cancellation, guest contacts, and refund)

Email (please state Agoda booking ID).


For inquiries on the YCS platform, payment, website content, and rate calculations (Refer to the tutorial video below for the step-by-step guidance)

Log into YCS and submit your inquiry using the Support widget.

Step 1: Click on “Need Help” button located in the bottom right corner

Step 2: Click on “New Support Request”

Step 3: Choose the support category

For certain types of requests, you may receive an email with links to relevant troubleshooting articles. (Refer to the screenshot of a sample email below)

We hope these articles are able to help you to resolve the issue.

However, if you need additional help, simply respond to the email with additional information and we will respond as soon as possible with more detailed assistance.