Agoda Partner Hub > Tips & Tutorials > Working together with Agoda.com > How do I contact Agoda? (For Hotel Partners)

How do I contact Agoda? (For Hotel Partners)

Agoda Partner Hub

Updated 1 year ago

How do I contact Agoda Chinese (CN)/简体中文

How do I contact Agoda Chinese (HK)/中文 (香港)

How do I contact Agoda Chinese (TW)/繁體中文

How do I contact Agoda Japanese/日本語

How do I contact Agoda Korean/한국어(대한민국)

How do I contact Agoda Thai/ไทย

We are always happy to assist with any inquiries or issues that our partners may have. We have prepared multiple platforms where you can refer to or reach out to us directly.

This article is for Partners only. For customers, please visit Help Center on Agoda.com.

For booking-related issues (amendment, cancellation, guest contacts, and refund)

Email biz@agoda.com (please state Agoda booking ID).

For inquiries on the YCS platform, payment, website content, and rate calculations (Refer to the tutorial video below for the step-by-step guidance)

Log into YCS and submit your inquiry using the Support widget.

Step 1: Click on “Need Help” button located in the bottom right corner

Step 2: Click on “New Support Request”

Step 3: Choose the support category

For certain types of requests, you may receive an email with links to relevant troubleshooting articles. (Refer to the screenshot of a sample email below)

We hope these articles are able to help you to resolve the issue.

However, if you need additional help, simply respond to the email with additional information and we will respond as soon as possible with more detailed assistance.