Sending us a message via YCS

To resolve your inquiry, we encourage you to explore our resources by following the steps below on YCS.

1. On YCS, click the Need Help button in the bottom right-hand corner of the page:
2. Click on the option that best fits your needs.
3. The chat will respond with recommended Partner Help articles related to your inquiry. Please refer to the suggested article(s) to resolve your issue.
   • If the issue has been resolved with recommended article(s), click Yes, issue solved.
   • If the article(s) did not help to resolve the issue, please contact us by clicking Contact Agoda >> Submit Request.
     1. In the provided field, explain your issue in detail, then click Submit.
     2. We will notify you once the issue has been resolved, or if we need additional information via email or phone call

Exploring Agoda Partner hub

Agoda Partner Hub was created to provide extensive resources to our partners.

• Search for the topic you are interested in using keywords here:
• Browse Partner Help for guidance and tutorials by topic here:

Contacting us by phone

If you have an urgent question about your property or partnership with us, please feel free to call us directly. Follow these steps to find a dedicated phone number to call:

• On YCS, click the Need Help button in the bottom right-hand corner of the page:
• The chat will provide you with a suggested phone number to call.
• Alternatively, if you can’t access YCS, you may find your local support phone number here.

Booking-related support

For booking-related issues, such as amendments, cancellations, guest contacts, and refunds, please email biz@agoda.com and provide the Agoda Booking ID.