Agoda offers instant confirmed bookings to customers, which means Agoda guarantees that a guest will be able to stay in the room at the property that they booked.

However if the guest requests for a change that you’ve agreed to,

Inform our customer support team

  • Via Agoda YCS Extranet “Need Help” Button
  • Email
  • Contacting via phone (phone number mentioned in your booking voucher)


Request the guest to contact our support team

  • Via Agoda App
  • “Manage Bookings” portal
  • Contacting via phone