Managing your reservations
How to handle guest requested chan ...How to handle guest requested changes?
Malaysian Tourism Tax FAQsMalaysian Tourism Tax FAQs
YCS Availability CenterYCS Availability Center
How do I respond to booking inquir ...How do I respond to booking inquires?
What should I do if I can’t ...What should I do if I can’t accommodate a Property Collect booking?
How do I view booking transactions ...How do I view booking transactions and past payments for ePass payments?
What is Acknowledge Booking and ho ...What is Acknowledge Booking and how can I Acknowledge Booking?
What can I do if the guest did not ...What can I do if the guest did not show up (No-Show)?
How do I receive confirmation on m ...How do I receive confirmation on my reservation?
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How to handle guest requested chan ...
How to handle guest requested chan ...
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Managing your reservations
How to handle guest requested chan ...How to handle guest requested changes?
Malaysian Tourism Tax FAQsMalaysian Tourism Tax FAQs
YCS Availability CenterYCS Availability Center
How do I respond to booking inquir ...How do I respond to booking inquires?
What should I do if I can’t ...What should I do if I can’t accommodate a Property Collect booking?
How do I view booking transactions ...How do I view booking transactions and past payments for ePass payments?
What is Acknowledge Booking and ho ...What is Acknowledge Booking and how can I Acknowledge Booking?
What can I do if the guest did not ...What can I do if the guest did not show up (No-Show)?
How do I receive confirmation on m ...How do I receive confirmation on my reservation?
See all
Agoda Partner Hub > Partner Help > Your reservations > How to handle guest requested changes?
How to handle guest requested changes?
Agoda offers instant confirmed bookings to customers, which means Agoda guarantees that a guest will be able to stay in the room at the property that they booked.
However if the guest requests for a change that you’ve agreed to,
Inform our customer support team
- Via Agoda YCS Extranet “Need Help” Button
- Email biz@agoda.com
- Contacting via phone (phone number mentioned in your booking voucher)
Or
Request the guest to contact our support team
- Via Agoda App
- “Manage Bookings” portal
- Contacting via phone
