In this article, you will find information on how to manage accidental campaign activations done via email and YCS pop-up clicks, using a dedicated cancellation link, ensuring you have full control over your campaigns.
How do I manage or reverse an accidental campaign activation?
If you unintentionally clicked to enroll in a campaign via email or pop-up, follow these steps to reverse the action:
1. Find the cancellation link.
- A confirmation pop-up will appear. Look for the blue box and click Click here to cancel [Campaign Name].
- This link is active for 15 minutes after you join. You can only access the cancellation link on this pop-up, so please don’t close it!
2. Let us know why you’re opting out.
- A second pop-up will ask why you’re opting out. Your feedback is valuable, so please provide your reason.
3. Receive cancellation confirmation.
- A final pop-up will confirm you’ve successfully left the campaign.
Can I still cancel the activation via cancellation link after 15 minutes?
If the 15-minute window lapses and you haven’t opted out, the campaign will go live. Clicking the cancellation link after this time will lead to a pop-up informing you that the campaign is already active. To reverse the activation, please contact us for assistance.
How do I access the Promotions page on YCS?
You can configure and manage your promotions on the Promotions page on YCS. To access the promotions page, go to YCS >> Rates & Availability >> Promotions
Contact us
Still looking for a solution? Contact us via the YCS Need Help Button or other methods.
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