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Guest Policies & Payments

Managing guest policies

How can I change the benefits offered by my property?

Managing guest policies

How do I set up child age policies with different age brackets and prices?

Managing guest policies

How do I share ‘special check in instructions’?

Managing guest policies

Managing guest cancellations

Managing guest payments

How can I change my payment method?

Managing guest payments

What Should I Do if My Bank Account is Rejected?

Managing guest payments

Where can I see processed payments?

Managing guest payments

How do I offer ‘pay at hotel’ to guests?

Managing guest payments

Property collect

How do I handle Property Collect payments?

Partner Help

What should I do if I can’t accommodate a Property Collect booking?

Property Collect

Where do I see the commission amount for Property Collect?

Property Collect

Introduction to Property Collect

Partner Help

How do I verify Property Collect bookings?

Property Collect

How do I view the guest’s credit card?

Property Collect

How do I request a new credit card from the guest?

Property Collect

How do I identify Property Collect bookings?

Partner Help

Where do I get the Property Collect booking statement?

Property Collect

How do I manage credit card payments for Property Collect bookings?

Property Collect

Einführung in „Einzug durch die Unterkunft ohne Kreditkartengarantie“

Einzug durch die Unterkunft

ePass (Electronic Payment Administration Self Service)

How do I handle partial charges for UPC on ePass in the YCS Finance tab?

ePass

How do I Review Past Payments?

ePass

How do I Reissue UPC in ePass?

ePass

How do I access and start using Finance tab?

ePass

UPC (Unique Payment Card)