星級是國際認可的住宿評級方式,它根據住宿類型和提供的設施服務,將住宿評為1-5星級。在這篇文章中,我們將為您介紹如何申請更新您住宿的星級,以及所需的相關文件。

 

星級如何運作?

總體來說,星級評等代表價位、設施和服務方面,住宿相較行業標準所處的位置。這些要求和標準因國家和機構而異。

在Agoda顯示的住宿星級由以下其中一個因素决定:

  • 由官方飯店星級評鑑機構評級
  • 由國家或地區政府評級
  • Agoda星級評等
    • 請參閱頁面最下方的PDF附件,以瞭解詳情

 

如何設定住宿星級?

若您還不是Agoda的合作夥伴,您可在註冊時設定住宿星級。點擊這裡查看操作說明。Agoda會審核您註冊時提供的星級。

若您已是Agoda的合作夥伴,您必須在申請時擇一提供以下文件:

  • 由飯店星級評鑑機構或政府頒發的官方星級證書
  • 已簽名的Agoda星級標準設施清單表(請參閱頁面最下方的PDF附件)

您可以透過YCS的內建支援工具聯繫Agoda住宿支援團隊,提交申請並附上相關證明文件。

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如果無法提供官方星級評等證書,Agoda會根據您提供的星級標準設施清單表審核您的住宿,敬請知悉。

Agoda不保證您的申請會被批准,亦不保證審核流程的結果。我們的首要任務是確保向用戶提供的訊息正確無誤。

 

常見問題與解答

如果我的住宿沒有任何官方星級評等證書,而我希望確保住宿在其他線上預訂平台和飯店官網上的星級一致,我該怎麼做?

在申請星級評等審核時,您可以提供已簽名的Agoda星級標準設施清單表,以及住宿在其他OTA平台上顯示的星級截圖,以加快審核流程。

 

我可以申請調降星級嗎?

可以,您需說明申請理由,同時提供上述相關文件。

 

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