この記事では、予約金額が変動する原因のほか、誤った金額の報告方法についてご紹介します。

予約金額が変動する要因

以下の要因により、予約金額が変動する場合があります。これらの詳細については、登録メールアドレスに送信される予約確認書に記載されていますので、ご確認ください。

  • ユーザーにより適用されたクーポン
  • 貴施設が設定したプロモーション
  • 販売チャネル割引(例:プライベートセール、Agoda VIPなど)
  • 予約に適用されたキャンセルポリシー
  • 税金および追加料金

料金の内訳については、以下スクリーンショットの赤く囲まれた箇所をご確認ください。その他の詳細については、ご予約に関する重要事項をご参照ください。

予約金額の修正申請方法

予約金額の修正を希望される場合は、以下の手順に沿っお手続きください。

  1. YCS > 経理関連 > 未精算予約に進みます。
  2. 修正したい金額欄の[修正申請]をクリックします。
  3. ドロップダウンメニューから修正理由を選択します。
  4. 詳細(弊社にて調査を行う際に参考となる情報)を記入します。
  5. 保存]をクリックして送信します。

これにより支払項目から金額が削除され、弊社チームへ通知が送信されます。弊社経理チームにて確認を行い、貴施設へ5営業日以内にご連絡します。

未精算予約」内で誤った金額や予約を発見した場合は、必ず確認が完了するまで精算を行わないよう、ご注意ください。

「ノーショー」の報告には、この機能を使用されないようお願いいたします。詳細はこちらの記事をご参照ください。

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