豁免取消費用互動工具將允許你為住宿預先選定可免除取消費用的政策(如適用)。

並非所有住宿都有此權限,只有試驗市場的住宿才可進行此設置。

 

什麼是豁免取消費用互動工具?

  • 這是YCS中的一個簡單設定,讓住宿用來預設住宿政策和可豁免客人取消費用的情形(如有)。
  • 任何客人若有符合住宿根據該豁免取消費用互動工具(PCFW)選擇的豁免條件情形,系統將自動豁免取消費用。

 

可為你住宿帶來的好處

  • 節省時間和精力,同時提高客戶滿意度
  • 大大減少了住宿與客人之間的通話和電郵數量,使你和客人之間的溝通變得無縫般順暢
  • 在有限的情形中為現有的取消政策增加靈活度

 

如何設置?

1.你可在設定頁面點擊「取消政策設定」作出設定

2.在取消費用豁免設置,點擊「更改設置」

3.點擊更改設定後,將彈出一個窗口,你可選擇設定取消費用豁免情形。你將可選擇不同的取消費用豁免情形(如有)。

4.切換至開啟來選擇指定的豁免費用情形,然後為每種情況進行適當設置。

5.若不欲免除費用,切換至關閉

6.該工具中列出的情形包括:

  • 寬限期(不適用於入住前少於48小時作出的預訂)
  • 醫療問題
  • 家人過身
  • 航班已取消
  • 航班延遲

 

常見問答

如何參與該計劃?

請注意,該功能目前僅在某些市場可用。至於何時於你住宿所在的市場啟用,敬請關注。

 

我可以退出該計劃嗎?

是的,你可在YCS設置中對此進行更新。

 

當某訂單透過此工具自動豁免取消費用時,我如何得知?

當每次出現豁免取消費用的情況時,你會透過電郵收到豁免取消費用的詳情,包括預訂編號和豁免原因。

 

可否調整設置使最後時刻預訂不會被自動豁免費用?

豁免取消費用互動工具的寬限期本身不適用於在登記入住前少於48小時作出的任何預訂。

 

Was this article helpful?

%

%

Thanks for your feedback!

We're happy to hear that! Please tell us more.
Sorry about that. Could you tell us why?

Recommended reads

Agoda Partner Appreciation Night – Livestream

Agoda Partner Appreciation Night – Livestream

Agoda Partner Appreciation Night – Live ...

Thank you for joining us for industry insights from Agoda’s leaders! Missed it? Register below to get a copy of the livestream emailed to you.

Thank you for joining us for industry insights from Agoda’s leaders! Missed it? Register below to ...

Protected: Agoda Partner Appreciation Night – Livestream

Protected: Agoda Partner Appreciation Night – Livestream

Protected: Agoda Partner Appreciation Night & ...

There is no excerpt because this is a protected post.

There is no excerpt because this is a protected post.

Agoda Manila hosts ‘Coffee Session’ for Growth Team

Agoda Manila hosts ‘Coffee Session’ for Growth Team

Agoda Manila hosts ‘Coffee Session̵ ...

Agoda Manila hosts 'Coffee Session' for Growth Team Partners

Agoda Manila hosts 'Coffee Session' for Growth Team Partners

Agoda launches the 3rd edition Eco Deals Program at the ASEAN Tourism – Forum

Agoda launches the 3rd edition Eco Deals Program at the ASEAN Tourism – Forum

Agoda launches the 3rd edition Eco Deals Prog ...

Agoda, the global digital travel platform, announced at the ASEAN Tourism Forum (ATF) that it has broadened its collaboration with World Wide Fund for Nature (WWF), expanding its Eco Deals Program to support eight conservation projects across Southeast Asia.

Agoda, the global digital travel platform, announced at the ASEAN Tourism Forum (ATF) that it has br ...

Agoda Manila hosts “Bites & Insights” for Partners

Agoda Manila hosts “Bites & Insights” for Partners

Agoda Manila hosts “Bites & Insigh ...

Partners feast on Bites & Insights in Manila

Partners feast on Bites & Insights in Manila

Agoda Partner Appreciation Night

Agoda Partner Appreciation Night

Agoda Partner Appreciation Night

Join us on 2 February from 18:00 (GMT+7) for industry insights from Agoda’s leaders.

Join us on 2 February from 18:00 (GMT+7) for industry insights from Agoda’s leaders.

Jet-set into 2024: Agoda shares travel ideas for a year of new discoveries!

Jet-set into 2024: Agoda shares travel ideas for a year of new discoveries!

Jet-set into 2024: Agoda shares travel ideas ...

As the new year begins, Thai travelers may find themselves curating their resolutions list, encompassing a wide range of aspirations from eating healthier and indulging in new experiences to reading more.

As the new year begins, Thai travelers may find themselves curating their resolutions list, encompas ...

Agoda unveils 2024 New Horizons list

Agoda unveils 2024 New Horizons list

Agoda unveils 2024 New Horizons list

Digital travel platform Agoda reveals its first ever “Philippines’ New Horizons,” a list of destinations that are fast growing in popularity. The list, which compares year-on-year search data, highlights emerging destinations that have seen significant growth in interest from both domestic and international travelers.  

Digital travel platform Agoda reveals its first ever “Philippines’ New Horizons,” a list of de ...