「自動豁免取消費用工具」讓您可以為住宿預先選定可免除取消費用的情況(如適用)。

並非所有住宿都有此權限,只有試驗市場的住宿才可進行設定。

 

什麼是「自動豁免取消費用工具」?

  • 這是YCS中的一個簡單設定,讓住宿用來預設住宿政策,以及可豁免顧客取消費用的情形(如有)。
  • 若您在「自動豁免取消費用工具(PCFW)」中進行了相關設定,且顧客符合您所設定的條件,系統將自動豁免顧客的取消費用。

 

可為您住宿帶來的好處

  • 節省時間和精力,同時提高顧客滿意度
  • 大大減少了住宿與顧客之間的通話和電郵數量,使您和顧客之間的溝通變得無縫般順暢
  • 此工具提供了一些可能適用豁免取消費用的情況,您可以從中選擇,為取消政策增加靈活度

 

如何設定?

1. 您可在「住宿資訊」下方點選「取消政策設定」以進行操作

2.在「取消費用豁免設定」欄位右下角,點擊「更改設定」

3.點擊「更改設定」後,將出現一個彈出式視窗,您可從中設定適用取消費用豁免的情形。您可選擇適用取消費用豁免的不同情形(如有)。

4.將您所選的豁免費用情形切換至開啟,然後為每種情況進行妥當設定。

5.若針對特定情況,您不希望豁免取消費用,請切換至關閉

6.該工具中列出的情形包括:

  • 寬限期(不適用於入住前48小時內預訂的訂單)
  • 健康問題
  • 家庭成員死亡
  • 班機取消
  • 班機延誤

 

常見問題與解答

我可以使用這個工具嗎?

該工具目前僅在某些市場可用,敬請知悉。若該工具開放給您住宿所在的市場使用,我們會再另行公告。

 

我可以取消設定嗎?

可以,您可自行在YCS中更新設定。

 

當某訂單透過此工具自動豁免取消費用時,我該如何得知?

每當出現豁免取消費用的情形時,您都會收到含豁免取消費用詳情的郵件,包括訂單編號和豁免原因。

 

能否調整設定,讓最後一刻預訂的訂單取消費用不會被自動免除?

「自動豁免取消費用工具」的寬限期不適用於在入住前48小時內預訂的任何訂單。

 

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