订单取消费自动豁免工具使您能为住宿预选可免除取消费用的政策(如适用)。

并非所有住宿都有此权限,只有测试市场的住宿才可进行此设置。

 

什么是订单取消费自动豁免工具?

  • 这是YCS中的一个简单设置,让住宿用来预设住宿政策和可豁免订单取消费用的情形(如有)。
  • 任何客人若符合住宿根据该订单取消费用自动豁免工具中(PCFW)选择的豁免条件,系统将自动豁免取消费用。

 

可为住宿带来的益处

  • 节省时间和精力,同时提高客户满意度
  • 大大减少住宿与客人之间的通话和电邮数量,使您和客人之间的沟通变得更顺畅
  • 使有限的几类情况下的现有取消政策更灵活。

 

如何设置?

1.您可在住宿页面点击“取消政策设置”进行设置

2.在取消费用豁免设置,点击“更改设置”

3.点击更改设置后,将弹出一个窗口,您可选择取消费用豁免设置。您将可选择不同的取消费用豁免设置(如有)。

4.切换至开启来选择指定的取消费用豁免情形,然后为每种情况选择相应设置。

5.若不打算豁免订单取消费用,切换至关闭

6.该工具中列出的情形包括:

  • 宽限期(不适用于48小时内入住的预订)
  • 身体健康原因
  • 亲人过世
  • 航班取消
  • 航班延误

 

常见问题与解答

如何参与该计划?

请注意,该功能目前仅在某些市场可用。至于何时于您的住宿所在的市场启用,敬请关注。

 

我可以退出该计划吗?

是的,您可在YCS设置中更新设置。

 

如何得知系统已自动允许客人免费取消预订?

当每次出现订单取消费用自动豁免的情况时,您会通过电邮收到取消费用豁免详情,包括预订编号和豁免原因。

 

可否调整设置使最后时刻预订不会被自动豁免取消费用?

订单取消费用豁免自动工具的宽限期本身不适用于在入住前48小时内作出的任何预订。

 

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