숙소 편의 시설/서비스는 숙소를 예약하려는 잠재적인 투숙객에게 크게 영향을 미칠 수 있습니다. 가장 인기 있는 숙소 편의 시설/서비스는 아고다 웹사이트 및 앱의 검색 필터에도 표시되어 해당 편의 시설/서비스를 제공하는 숙소는 검색 결과에 더 많이 노출될 수 있습니다. 하지만, 때때로 특정 화면에 잘못 설정된 정보가 보여질 때가 있습니다. 

 발생 가능한 문제 중 하나는 이용 가능한 객실 편의 시설/서비스가 ‘모든 객실에서 이용 가능’ 섹션에 표시되지 않는 것입니다. 본 페이지에서는 해당 문제를 해결하기 위한 몇 가지 팁을 제시합니다. 

 

‘모든 객실에서 이용 가능’ 섹션에 이용 가능한 객실 편의 시설/서비스가 정확하게 표시되지 않는 이유는 무엇인가요? 

이용 가능한 객실 편의 시설/서비스의 일부 또는 전체가 표시되지 않거나 이용 불가한 객실 편의 시설/서비스가 이용 가능으로 표시되는 경우, 해당 편의 시설/서비스가 모든 객실 종류에 업데이트되었는지 확인하시기 바랍니다.  

 

이러한 원인 중 하나는 해당 객실 편의 시설/서비스가 판매 중지되었으나 아직 YCS에 저장된 객실 종류에 설정된 경우입니다. 다음을 따라 문제를 해결하시기 바랍니다. 

  • 리노베이션 또는 시설 보수를 위해 숙소를 잠시 운영하지 않는 경우 판매 중지 중인 객실 종류에서 모든 객실 편의 시설/서비스를 삭제할 수 있습니다. 이후 운영 재개 시 해당 사항을 다시 업데이트하시기 바랍니다. 
  • 판매 중지된 객실 종류가 더이상 이용 불가하거나 판매되지 않는 경우, 해당 판매 중지 객실 종류를 삭제하기 위해 YCS 내 ‘Support’ (지원) 기능을 통해 아고다 숙소 파트너 지원팀으로 연락해 요청할 수 있습니다. 

 

자주 묻는 질문 (FAQ) 

가이드라인에 따라 해당 숙소 편의 시설/서비스를 비활성화했습니다. 하지만 아직도 삭제되지 않았습니다. 어떻게 해야 확실하게 이용 불가로 보이게 할 수 있나요? 

YCS 내 ‘ Need help ‘ (지원기능을 통해 아고다 숙소 파트너 지원팀으로 해당 사항을 알려주시면 당사에서 문제를 해결하기 위해 조사를 시작하겠습니다. 

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