您現在可在YCS行動裝置App上使用飯店聊天訊息功能與顧客溝通及回覆顧客評鑑。

即時回覆功能將有助解決顧客需求及提高滿意度。

 

如何開始使用聊天功能?

您必須先啟用此功能。請參考以了解如何要求啟用聊天功能及等進一步詳細說明。

 

YCS App上使用聊天功能的步驟:

步驟1.開啟YCS行動裝置App

步驟2.點擊App右下方的更多選單

步驟3.點擊「即時與旅客互動聊天

步驟4.點擊「開始」傳訊息給顧客:

步驟5.選擇您想回覆的訊息

步驟6.您現在可開始與顧客聊天

如何查看及回覆顧客評鑑?

步驟1.前往「更多

步驟2.點擊「評鑑

步驟3.選擇一個評價並於「在此輸入您的回覆」欄位中填寫您的回覆

步驟4.點擊發送圖示以送出您的回覆

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