YCS App 现推出酒店传信功能,方便您与客人交流,在手机上即可轻松回复住客点评。 

这有助于您快速响应客人需求,提高客人满意度。 

 

如何使用传信功能? 

首先您需要启用这一功能。请参照此文章了解更多信息,例如如何申请启用这一功能,以及客人如何联系您。 

 

YCS APP 上使用传信功能的步骤: 

第一步打开 YCS 移动 App 

第二步点击 APP 右下角“更多”按钮 

第三步点击“与客人实时沟通 

第四步点击“开始”与客人对话: 

第五步选择您想回复的信息 

第六步现在您可以与客人对话了 

如何查看并回复住客点评? 

第一步点击“更多 

第二步点击“住客点评 

第三步选择您想要回复的点评,点击“在此编写回复”栏位,即可撰写回复 

第四步点击发送图标,提交您的回复 

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