请知悉,本文中提供的详细信息专门针对我们的住宿服务团队,该团队为我们的业务合作伙伴提供帮助。 通过Agoda预订的客人应直接联系Agoda客服团队,以避免因额外转达流程而导致回复延迟。 客人可以访问我们的客人帮助中心获取各种资源,以便有效管理其订单,并以其偏好的语言获得客服支持。

通过YCS发消息给我们

为了解决您的问题,我们建议您在YCS上按照以下步骤探索我们的资源。

  1. 点击YCS页面右下角的“帮助”按钮: a-blue-rectangle-with-white-text__description-automatically-generated-1
  2. 点击最符合您的情况的选项。
  3. 聊天框将根据您咨询的内容为您推荐“帮助中心”的文章。 请参阅推荐文章以解决您的问题。
    • 如果推荐文章解决了您的问题,请点击“是的,问题已解决”。
    • 如果文章未能解决您的问题,请点击“联系Agoda”>>“提交申请”
      1. 请在提供的字段区域详述您的问题,然后点击“提交”。
      2. 我们将在问题解决后或在需要更多信息时通过邮件或电话联系您。

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探索Agoda伙伴社区

我们创建了Agoda伙伴社区,为我们的合作伙伴提供丰富的资源。

  • 您可以点击此处,输入关键词,搜索您感兴趣的话题: a-screenshot-of-a-search-engine__description-automatically-generated-1024x424
  • Browse Partner Help for guidance and tutorials by topic here: a-screenshot-of-a-web-page__description-automatically-generated-1024x735

通过电话联系我们

如果您有关于住宿或合作相关的紧急问题,您可以直接打电话联系我们。 请按以下步骤,获取专用电话号码:

  • 点击YCS页面右下角的“帮助”按钮: a-blue-rectangle-with-white-text__description-automatically-generated-1-150x54
  • 聊天框将为您提供建议拨打的电话号码。
  • 此外,如果无法访问YCS,您可以在这里查看您当地的帮助热线。

订单相关支持

如遇订单相关问题,例如修改订单、取消订单、联系客人和退款等事宜,请发送电子邮件至biz@agoda.com,并提供相关订单的Agoda预订编码。

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