You can contact a guest via YCS or on the app. Once logged in, follow these steps:

1. YCS >> Bookings >> Reservations
2. Complete all relevant fields to find the booking of the guest you would like to contact
3. Contact the guest by clicking the Chat button.

What do I do if I can’t contact a guest?

If you are unable to get in touch with a guest via the Agoda YCS extranet or app, please contact us for further assistance.

Read this article in other languages: 

How do I contact a guest? Chinese (CN)/简体中文

How do I contact a guest?Chinese (HK)/中文 (香港)

How do I contact a guest? Chinese (TW)/繁體中文

How do I contact a guest? Japanese/日本語

How do I contact a guest? Korean/한국어(대한민국)

How do I contact a guest?Thai/ไทย

Was this article helpful?

%

%

感謝您的意見!

We're happy to hear that!請提供更多詳情
Sorry about that.Could you tell us why?

Recommended reads

Q4 2024 Webinars – Live

Q4 2024 Webinars – Live

Q4 2024 Webinars – Live

Empowering Industry Leaders: Hosting another successful Hotel Sustainability Training in Partnership with GSTC and USAID in Bali, Indonesia

Empowering Industry Leaders: Hosting another successful Hotel Sustainability Training in Partnership with GSTC and USAID in Bali, Indonesia

Empowering Industry Leaders: Hosting another ...

Empowering Industry Leaders: Hosting another successful […]

Empowering Industry Leaders: Hosting another successful […]

Empowering Industry Professionals in Cebu, Philippines: Successful Hotel Sustainability Training in Collaboration with GSTC and USAID

Empowering Industry Professionals in Cebu, Philippines: Successful Hotel Sustainability Training in Collaboration with GSTC and USAID

Empowering Industry Professionals in Cebu, Ph ...

Agoda, in partnership with GSTC and USAID, successfully concluded a Hotel Sustainability Training for Industry Professionals, held in Cebu, Philippines.

Agoda, in partnership with GSTC and USAID, successfully concluded a Hotel Sustainability Training fo ...

Unlock YCS: Maximize your potential & boost efficiency

Unlock YCS: Maximize your potential & boost efficiency

Unlock YCS: Maximize your potential & bo ...

Boost your property’s efficiency through YCS: Join a walkthrough session of YCS. | Learn what Analytics and Opportunity Center have to offer. | Live Q&A session with YCS professionals.

Boost your property’s efficiency through YCS: Join a walkthrough session of YCS. | Learn what Anal ...

Successful Hotel Sustainability Training in partnership with GSTC and USAID empowers industry professionals in Colombo, Sri Lanka

Successful Hotel Sustainability Training in partnership with GSTC and USAID empowers industry professionals in Colombo, Sri Lanka

Successful Hotel Sustainability Training in p ...

Successful Hotel Sustainability Training in partnership […]

Successful Hotel Sustainability Training in partnership […]

Discover the latest market & travel trends

Discover the latest market & travel trends

Discover the latest market & travel tren ...

Stay in the know of market trends to stay ahead of your competition: Explore the latest market trends and traveler behaviors | Get tips on optimizing your property’s performance | Live Q&A session with industry experts

Stay in the know of market trends to stay ahead of your competition: Explore the latest market trend ...

Q3 2024 Webinars

Q3 2024 Webinars

Q3 2024 Webinars

We're excited to announce a series of exclusive livestream events designed to help you stay ahead in the market.

We're excited to announce a series of exclusive livestream events designed to help you stay ahead in ...

Agoda’s Eco Deals Survey: 4 in 5 travelers care about more sustainable travel

Agoda’s Eco Deals Survey: 4 in 5 travelers care about more sustainable travel

Agoda’s Eco Deals Survey: 4 in 5 travelers ...

Agoda’s Eco Deals Survey: 4 in 5 travelers care about m […]

Agoda’s Eco Deals Survey: 4 in 5 travelers care about m […]