You can contact a guest via the Agoda YCS extranet or app. Once logged in, follow these steps:

Step 1: Reports

Step 2: Bookings

Step 3: Complete all relevant fields

Step 4: Chat feature

 

What do I do if I can’t contact a guest?

If you are unable to get in touch with a guest via the Agoda YCS extranet or app, you can request our customer support team to get in touch with them.

Email biz@agoda.com (please state Agoda booking ID).