You can contact a guest via YCS or on the app. Once logged in, follow these steps:

1. YCS >> Bookings >> Reservations
2. Complete all relevant fields to find the booking of the guest you would like to contact
3. Contact the guest by clicking the Chat button.

What do I do if I can’t contact a guest?

If you are unable to get in touch with a guest via the Agoda YCS extranet or app, please contact us for further assistance.

Read this article in other languages: 

How do I contact a guest? Chinese (CN)/简体中文

How do I contact a guest?Chinese (HK)/中文 (香港)

How do I contact a guest? Chinese (TW)/繁體中文

How do I contact a guest? Japanese/日本語

How do I contact a guest? Korean/한국어(대한민국)

How do I contact a guest?Thai/ไทย

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