Communicating with guests

How do I contact a guest?How do I contact a guest?

How do I add Announcements/Propert ...How do I add Announcements/Property Policy?

How can guests communicate with yo ...How can guests communicate with you?

How can I start using Agoda’ ...How can I start using Agoda’s Customer Messaging?

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How do I contact a guest?

How do I contact a guest?

Select

Communicating with guests

How do I contact a guest?How do I contact a guest?

How do I add Announcements/Propert ...How do I add Announcements/Property Policy?

How can guests communicate with yo ...How can guests communicate with you?

How can I start using Agoda’ ...How can I start using Agoda’s Customer Messaging?

See all

Agoda Partner Hub > Partner Help > Your reservations > How do I contact a guest?

How do I contact a guest?

Agoda Partner Hub

Updated 1 year ago

You can contact a guest via the Agoda YCS extranet or app. Once logged in, follow these steps:

Step 1: Go to Bookings

Step 2: Select View Bookings

Step 3: Complete all relevant fields

Step 4: Contact via Chat feature

 

What do I do if I can’t contact a guest?

If you are unable to get in touch with a guest via the Agoda YCS extranet or app, please contact us for further assistance.

 

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