豁免修改日期費用工具可以讓你預先選擇住宿允許客人免費修改訂單日期的相關政策 (如有的話)。

 

什麼是「豁免修改日期費用工具」?

  • 這一簡易工具可以讓你預先選擇住宿允許客人免費修改訂單日期的相關政策。你可選擇住宿在何種情况下允許免費修改訂單日期 (如有的話)。
  • 系統將按照你的設定自動操作,符合要求則自動為客人豁免日期修改費用,你無需再手動操作。

 

可為住宿帶來的好處

  • 節省時間和精力,同時提高客戶滿意度。
  • 大大减少住宿與客人之間的通話和電郵數量,使你和客人之間的溝通變得更順暢。

 

如何設定?

  • 在YCS點擊「住宿」>「酒店設定」

  • 點擊「可選填設定」部分並下拉,直至看到「接受客服專員請求豁免修改費用」選項

  • 如「接受客服專員請求豁免修改費用」已剔選,你會在「修改日期費用自動豁免設定」中看到下拉選單,你可以在此預先選擇住宿允許修改日期的政策
  • 你可選擇的特定情况包括:
    • 豁免費用直至入住日期前24小時
    • 豁免費用直至入住日期前48小時
    • 豁免費用直至入住日期前72小時
    • 豁免費用直至入住日期前120小時
  • 你的住宿預設選擇以下設定:
    • 豁免費用直至入住日期前48小時
  • 你可透過不剔選「接受客服專員請求豁免修改費用」退出此計劃

 

常見問答

如何取消或更改設定?

你可以按照本文指引,直接在YCS取消或更改設定。

 

我可以退出該計劃嗎?

可以,你可按照本文指引,在YCS退出該計劃。

 

如果新入住日期房價更高,我會收到額外房費嗎?

會的,你將可獲得額外費用,金額等同於原先日期和新日期之間的價格差異。

 

我怎樣可知道訂單透過此工具自動修改?

每次出現入住日期修改費用豁免的情形時,你都會收到郵件通知,告知你日期修改詳情。該電郵類似於標準預訂修改確認電郵,當中包括預訂編號、新的入住和退房日期,以及預訂金額。

 

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