在本文中,我們將為您說明當您的住宿業務被轉讓給他人,或您剛剛接手管理權的住宿為Agoda上的註冊住宿,您可以採取的相關措施。 

所有權變更 

當交易雙方達成協議,將住宿管理權由一方轉讓給另一方時,住宿的所有權就會發生變更。  

在這種情況下,締約方有責任討論和管理以下事項: 

  1. 決定「待處理預訂(pending booking)」之所有權  
    • 新舊管理人員均應履行所有預訂,因為所有Agoda預訂都是即時確認的。 
  2. 清償所有未結算的款項  
    • 視轉讓協議具體條款而定,一般來說負責收取預訂款項的締約方,有責任在轉讓生效前將所有未結算或待付/收款的款項結算完畢。  
    • 對於新舊管理人員之間的任何款項爭議,Agoda概不負責。 
  3. 讓轉讓方知悉轉到新所有權下的現有Agoda預訂詳情。  
    • 如果舊管理人員已與Agoda簽約,但會由新管理人員接手處理任何特定計畫或特惠方案,舊管理人員應將詳情告知新管理人員。  

  

所有權變更對合作夥伴帳戶的影響 

所有權變更後,該住宿與Agoda的合作夥伴關係相關責任和溝通模式也會發生一些變化。合作夥伴帳戶中的某些資料需要您與我們的住宿服務團隊聯絡才能進行修改。  

我們在下方列出了您可能需要更新的YCS設定類型,以及更新相關指引。  

事項  更新類型  在哪裡進行更新設定? 
更新YCS登入資料  必須  透過YCS「小幫手」按鈕聯絡Agoda住宿服務團隊 
更新財務資料權限  必須  透過YCS「小幫手」按鈕聯絡Agoda住宿服務團隊 
更新聯絡資訊  必須  透過YCS「小幫手」按鈕聯絡Agoda住宿服務團隊 
更新房價   自訂  YCS 
更新空房量  自訂  YCS 
更新附加費   自訂  YCS 
更新取消政策  自訂  YCS 
更新通路管理系統設定  自訂 

 

透過YCS「小幫手」按鈕聯絡Agoda住宿服務團隊 
更改收款方式/帳戶詳情  自訂  透過YCS「小幫手」按鈕聯絡Agoda住宿服務團隊 

  

Agoda條款及細則適用於與Agoda合作的所有住宿,新管理人員無需再簽署新協議。  

  

如何報告所有權變更? 

為了提供所有權轉讓的後續操作支援,如果是需要您聯絡Agoda的操作,請查看下文,並依要求提供相應的證明文件或資料: 

  

我是住宿新管理團隊的一員 

  • 您須向我們發送一份所有權轉讓協議的副本,我們才能為您更新資料。  
  • 此外,我們需要前任管理人員的書面確認,確認所有待定的預訂和款項問題均已得到清償和解決。  
  • 再次檢視住宿提供的收款方式,並告知我們是否需要更改收款方式登入權限 
  • 請提供負責以下業務人士的聯絡電話和電郵地址:  
  • 訂單提醒(預訂) 
  • 行銷 
  • 財務權限 
  • YCS設定  
  • 如果新管理人員不同意與Agoda繼續合作夥伴關係,請告知Agoda,以便我們處理協議的終止。  

  

我是住宿舊業主/前管理人員 

  • 我們將要求您通知新管理人員與我們聯絡,以進一步更新YCS資料。 
  • 除非與新管理人員/擁有者另外達成協議,否則您有責任在將住宿轉讓給您的合作夥伴之前,清償所有未償還的款項。 
  • 您有責任確保新管理人員履行所有未入住的Agoda預訂。 
  • 如果新管理人員不同意與Agoda繼續合作夥伴關係,請告知Agoda,以便我們處理協議的終止。  

  

常見問題與解答 

住宿收到新的訂單,但新管理人員無法履行這些預訂。我可以取消這類預訂嗎? 

請注意,拒絕任何訂單都會給客人帶來不好的體驗,並會損害您的住宿和Agoda的聲譽。我們強烈建議您履行預訂。但是,在確實無法履行預訂的情況下,請注意:您需承擔顧客因您拒絕訂單而產生的所有費用。您可參閱此文查看有關拒絕訂單費用的更多詳情。 

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