How can I report transfer of ownership Chinese (CN)/简体中文
How can I report transfer of ownership Chinese (HK)/中文 (香港)
How can I report transfer of ownership Chinese (TW)/繁體中文
How can I report transfer of ownership Japanese/日本語
How can I report transfer of ownership Korean/한국어(대한민국)
How can I report transfer of ownership Thai/ไทย

In this article, we will explain the steps you may take if your business is taken over or you have just taken over management rights for a property registered on Agoda.

 

Change of Ownership Nature

A change of property ownership happens when there is an agreement between 2 parties to transfer their management rights to another business/management.

In these cases, the 2 parties are responsible to discuss and manage the below issues:

Step 1. Decide on pending bookings ownership

  • All bookings should be honored by the new/old management as all Agoda bookings are instantly confirmed.

Step 2. Clear all pending payment ownership

  • Depending on the transfer agreement, parties responsible to claim payment for bookings will be responsible to clear any outstanding/pending payment prior to the transfer taking place.
  • Agoda will not be responsible for any payment disputes between the new and old management.

Step 3. Brief on existing Agoda deals that would be carried over to the new management.

  • If the old management has signed up with Agoda for any special programs or deals that should be carried over by the new management, the new management is to be informed on these deals.

 

Impact of Change of Ownership to Partner Account

Upon change of ownership, there will be some shifts in responsibilities and communication related to the property’s partnership with Agoda. Some of the possible changes in the partner account will require you to reach out to our Accommodation Services team for the changes to be established.

We’ve outlined below the possible changes required on YCS and how you may proceed to perform these changes.

Issue

Update Type

Where can I update it?

Update YCS login access

Compulsory please contact us for further assistance.
Update Finance access Compulsory please contact us for further assistance.

Update contact details

Compulsory please contact us for further assistance.
Update room rates Optional YCS

Update room availability

Optional YCS
Update surcharges Optional YCS

Update cancellation policy

Optional YCS
Update channel manager setup Optional please contact us for further assistance.

Change payment method/account

Optional please contact us for further assistance.

Agoda Terms & Conditions are applicable to ALL properties in partnership with Agoda and a new agreement is not required to be signed by the new management.

 

How to Report Change of Ownership?

To perform the above-required actions upon transfer of ownership that requires you to reach out to Agoda, see below-supporting documents or information our team will need to process your request:

I am from the New Management

  • We will require you to send us a copy of the ownership transfer agreement before we are able to update the information for you.
  • Written confirmation from the previous management is required to confirm that all pending bookings and payment issues have been cleared.
  • Review the property payment method and inform us should any change of payment methodbank account update, or access be required.
  • Provide the Contact Number and Email Address responsible for:
    • Booking alerts (Reservations)
    • Marketing
    • Finance access
    • YCS settings
  • If the new management does not agree to extend the partnership with Agoda, inform Agoda so that we can process the termination of the contract.

 

I am the original Property Manager

  • We will require you to inform the new management to contact us for further YCS information updates.
  • You will be responsible to clear any outstanding payment before transferring the property to your partner unless otherwise stated in the agreement with the new management/owner.
  • You will be responsible to ensure that all future Agoda bookings are honored by the new management.
  • If the new management does not agree to extend the partnership with Agoda, inform Agoda so that we can process the termination of the contract.

 

Frequently Asked Questions

There are future bookings, but the new management can’t honor these bookings. Can I cancel the bookings?

Please be informed that rejecting any booking will create a bad experience for the customer and might harm both the property and Agoda’s reputation. We highly recommend you honor the booking.

However, in the case the booking cannot be accommodated, please be informed that you will be responsible for all the costs that your guest might incur due to a booking rejection. Find more details on the booking rejection cost here.

 

Learn More

 

 

Cet article a-t-il été utile ?

%

%

Merci d'avoir partagé votre avis !

Nous en sommes ravis ! Merci de nous en dire plus
Désolé. Pouvez-vous nous dire pourquoi ?

Recommended reads

Empowering Industry Professionals in Cebu, Philippines: Successful Hotel Sustainability Training in Collaboration with GSTC and USAID

Empowering Industry Professionals in Cebu, Philippines: Successful Hotel Sustainability Training in Collaboration with GSTC and USAID

Empowering Industry Professionals in Cebu, Ph ...

Agoda, in partnership with GSTC and USAID, successfully concluded a Hotel Sustainability Training for Industry Professionals, held in Cebu, Philippines.

Agoda, in partnership with GSTC and USAID, successfully concluded a Hotel Sustainability Training fo ...

Unlock YCS: Maximize your potential & boost efficiency

Unlock YCS: Maximize your potential & boost efficiency

Unlock YCS: Maximize your potential & bo ...

Boost your property’s efficiency through YCS: Join a walkthrough session of YCS. | Learn what Analytics and Opportunity Center have to offer. | Live Q&A session with YCS professionals.

Boost your property’s efficiency through YCS: Join a walkthrough session of YCS. | Learn what Anal ...

Successful Hotel Sustainability Training in partnership with GSTC and USAID empowers industry professionals in Colombo, Sri Lanka

Successful Hotel Sustainability Training in partnership with GSTC and USAID empowers industry professionals in Colombo, Sri Lanka

Successful Hotel Sustainability Training in p ...

Successful Hotel Sustainability Training in partnership with GSTC & USAID empowers industry professionals in Colombo, Sri Lanka    Agoda collaborated with the United States Agency for International Development (USAID) and the Global Sustainable Tourism Council (GSTC) to organize a Hotel Sustainability Training for industry professionals on August 1 and 2, 2024. This two-day training, held […]

Successful Hotel Sustainability Training in partnership with GSTC & USAID empowers industry prof ...

Discover the latest market & travel trends

Discover the latest market & travel trends

Discover the latest market & travel tren ...

Stay in the know of market trends to stay ahead of your competition: Explore the latest market trends and traveler behaviors | Get tips on optimizing your property’s performance | Live Q&A session with industry experts

Stay in the know of market trends to stay ahead of your competition: Explore the latest market trend ...

Q3 2024 Webinars

Q3 2024 Webinars

Q3 2024 Webinars

We're excited to announce a series of exclusive livestream events designed to help you stay ahead in the market.

We're excited to announce a series of exclusive livestream events designed to help you stay ahead in ...

Agoda’s Eco Deals Survey: 4 in 5 travelers care about more sustainable travel

Agoda’s Eco Deals Survey: 4 in 5 travelers care about more sustainable travel

Agoda’s Eco Deals Survey: 4 in 5 travelers ...

Agoda’s Eco Deals Survey: 4 in 5 travelers care about more sustainable travel As travelers venture to explore new horizons, they are increasingly mindful of the potential impact of their choices. According to a survey conducted by digital travel platform Agoda, 77% of travelers care about more sustainable travel. Respondents highlighted that financial incentives, the […]

Agoda’s Eco Deals Survey: 4 in 5 travelers care about more sustainable travel As travelers venture ...

Agoda, United States Agency for International Development (USAID), and Global Sustainable Tourism Council (GSTC) collaborate for Hotel Sustainability Training in Jaipur

Agoda, United States Agency for International Development (USAID), and Global Sustainable Tourism Council (GSTC) collaborate for Hotel Sustainability Training in Jaipur

Agoda, United States Agency for International ...

Agoda, United States Agency for International Development (USAID), and Global Sustainable Tourism Council (GSTC) collaborate for Hotel Sustainability Training in Jaipur     Digital travel platform Agoda collaborated with the United States Agency for International Development (USAID) and the Global Sustainable Tourism Council (GSTC) to organize a Hotel Sustainability Training for industry professionals from 28 […]

Agoda, United States Agency for International Development (USAID), and Global Sustainable Tourism Co ...

Agoda, USAID, and GSTC conducted sustainability training for Nepal’s hotel industry

Agoda, USAID, and GSTC conducted sustainability training for Nepal’s hotel industry

Agoda, USAID, and GSTC conducted sustainabili ...

Agoda, USAID, and GSTC conducted sustainability training for Nepal’s hotel industry   Digital travel platform Agoda organized a Hotel Sustainability Training for industry professionals with the United States Agency for International Development (USAID) and the Global Sustainable Tourism Council (GSTC) on May 30 and 31, 2024. This two-day training, held for the first time in […]

Agoda, USAID, and GSTC conducted sustainability training for Nepal’s hotel industry   Dig ...