YCS App上的酒店住宿訊息功能現已上線,讓你可透過流動裝置與客人溝通,及回覆客人的評價。 

 這可協助提升回覆客人請求的效率,以及顧客滿意度。 

 

如何開始使用訊息功能? 

你必須先啟用此功能。請查閱這篇文章以發現更多關於如何啟用此功能的詳情,以及客人將如何與你溝通。 

 

如何在YCS App上使用訊息功能 

第1步:打開YCS流動App 

第2步:點擊App右下方的更多選項 

第3步:點擊與客人對話 

第4步:點擊開始以開始與客人對話: 

第5步:選擇你想回覆的訊息 

第6步:你現在可以開始與客人對話了! 

如何查閱及回覆住客評價? 

第1步:前往更多 

第2步:點擊評價 

第3步:選擇某條評價,於在此輸入你的回覆欄位處寫下你的回覆 

第4步:按發送按鈕,提交回覆 

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