已訂房的客人可就即將入住的預訂問題向你查詢。透過Agoda發送的查詢將會提交予住宿以作商討,之後才會對訂單進行任何變更,有關更改需按預訂取消政策而定。

 

特別要求

  • 客人可就預訂提出特別要求,並通常希望可迅速確認能否滿足有關要求。
  • 此要求會透過Agoda的顧客訊息系統傳送。
  • Agoda對特別要求的政策:所有特別要求均預設為不確認,並需視乎抵達時的供應情況而定。
  • 我們建議住宿盡快回覆,告知客人能否滿足有關要求。

 

修改/取消預訂

客人可就預訂請求/問題聯絡Agoda或住宿。

  • Agoda對修改/取消預訂請求的政策:透過Agoda發送的請求會按預訂取消政策而獲接納/拒絕。
  • 有關任何直接提出且經住宿接納的修改預訂請求,你可要求客人透過預訂確認中的連結聯絡Agoda客服團隊以修改/取消訂單。
  • 你可自行聯絡客服團隊以協助客人處理有關事宜。不過,有關變更仍需取得客人方面的確認。
  • 在Agoda為訂單進行任何更改之前,需要先取得雙方同意。

 

取消政策範圍之外

  • 定義:根據取消政策,在提交請求時,預訂可免費取消。
  • Agoda對預訂請求的政策:在此情況下,客人可隨意修改、取消或重新預訂有關訂單,相關費用或會變更。

 

取消政策範圍之內

  • 定義:預訂受取消政策所限制,任何修改/取消/未有入住或需收取費用。
  • Agoda對預訂請求的政策:如訂單在取消政策範圍之內,Agoda將會拒絕任何修改或免費取消請求。
  • 如提出的請求有違預訂政策,但有關客人堅持該請求,我們的客服團隊將會透過電話/電郵聯絡住宿以作確認。
  • 在Agoda為訂單進行任何更改之前,需要先取得雙方同意。

 

我們建議住宿仔細考慮客人提出請求的理由,以維持良好的顧客關係。

 

不可抗力/自然災害/政治動盪

  • 定義:單方面無法合理控制的事件或情況,而非不利的經濟狀況或一般財務或營運限制,使任何一方不可能或不合法去履行預訂條款或執行職責。
  • Agoda對預訂請求的政策:Agoda會檢視客人或住宿所報告的影響,當有關情況確認後,將會豁免受影響預訂之取消費用。由於這些情況並非個人所能控制,住宿同樣需豁免此等受影響預訂之取消費用。
  • 請前往 YCS > 幫助 > 條款及細則 查閱Agoda條款及細則,以了解全部條款。

 

豁免取消費用請求通知

  • 如訂單在取消政策範圍之內,但客人仍然堅持免費取消預訂,我們的客服團隊會就有關請求透過電郵向你發送通知。
  • 郵件中會包含預訂詳情和取消原因。
  • 在該訊息到期前,你會有48小時以選擇「同意豁免」「不同意豁免」
    • 同意豁免 = 訂單會馬上免費取消,住客可獲得全數退款。
    • 不同意豁免 = 訂單會維持原狀,系統會向客人發送通知。
  • 如你未有回覆,我們的客服支援團隊將以電郵/電話與你聯絡以作跟進。

豁免取消費用請求通知範本:

 

常見問答

就我從Agoda接收的訂單,本住宿已經沒有空房可接待客人,我該怎樣做?

請協助客人尋找類似的替代住宿。你可聯絡我們,或透過Agoda顧客訊息系統直接與客人聯絡,以通知他們有關建議的替代住宿地點。

 

我向客人提供了其他住宿,但他們不同意,而且希望取消預訂,將對我有何影響?

如客人不接納所提供的替代住宿,有權取消訂單。你或客人可聯絡Agoda客服支援團隊以完成此操作。住宿可能會因未能履行預訂而需繳付罰款。

 

Was this article helpful?

%

%

Thanks for your feedback!

We're happy to hear that! Please tell us more.
Sorry about that. Could you tell us why?

Recommended reads

Agoda celebrates Golden Circle Awards across Asia

Agoda celebrates Golden Circle Awards across Asia

Agoda celebrates Golden Circle Awards across ...

We're thrilled to share that Agoda has recently hosted the Golden Circle Awards at in Bangkok, Phuket, Hong Kong, Seoul and Tokyo

We're thrilled to share that Agoda has recently hosted the Golden Circle Awards at in Bangkok, Phuke ...

Agoda Partner Appreciation Night – Livestream

Agoda Partner Appreciation Night – Livestream

Agoda Partner Appreciation Night – Live ...

Thank you for joining us for industry insights from Agoda’s leaders!

Thank you for joining us for industry insights from Agoda’s leaders!

Protected: Agoda Partner Appreciation Night – Livestream

Protected: Agoda Partner Appreciation Night – Livestream

Protected: Agoda Partner Appreciation Night & ...

There is no excerpt because this is a protected post.

There is no excerpt because this is a protected post.

Agoda Manila hosts ‘Coffee Session’ for Growth Team

Agoda Manila hosts ‘Coffee Session’ for Growth Team

Agoda Manila hosts ‘Coffee Session̵ ...

Agoda Manila hosts 'Coffee Session' for Growth Team Partners

Agoda Manila hosts 'Coffee Session' for Growth Team Partners

Agoda launches the 3rd edition Eco Deals Program at the ASEAN Tourism – Forum

Agoda launches the 3rd edition Eco Deals Program at the ASEAN Tourism – Forum

Agoda launches the 3rd edition Eco Deals Prog ...

Agoda, the global digital travel platform, announced at the ASEAN Tourism Forum (ATF) that it has broadened its collaboration with World Wide Fund for Nature (WWF), expanding its Eco Deals Program to support eight conservation projects across Southeast Asia.

Agoda, the global digital travel platform, announced at the ASEAN Tourism Forum (ATF) that it has br ...

Agoda Manila hosts “Bites & Insights” for Partners

Agoda Manila hosts “Bites & Insights” for Partners

Agoda Manila hosts “Bites & Insigh ...

Partners feast on Bites & Insights in Manila

Partners feast on Bites & Insights in Manila

Agoda Partner Appreciation Night

Agoda Partner Appreciation Night

Agoda Partner Appreciation Night

Join us on 2 February from 18:00 (GMT+7) for industry insights from Agoda’s leaders.

Join us on 2 February from 18:00 (GMT+7) for industry insights from Agoda’s leaders.

Jet-set into 2024: Agoda shares travel ideas for a year of new discoveries!

Jet-set into 2024: Agoda shares travel ideas for a year of new discoveries!

Jet-set into 2024: Agoda shares travel ideas ...

As the new year begins, Thai travelers may find themselves curating their resolutions list, encompassing a wide range of aspirations from eating healthier and indulging in new experiences to reading more.

As the new year begins, Thai travelers may find themselves curating their resolutions list, encompas ...