在这篇文章中,我们将介绍住宿收款模式的功能,即客人订房时无须填写信用卡信息,可直接到店付款。我们也会介绍这种收款方式的优点。  

也请见附件的住宿收款——住宿合作伙伴手册,了解此功能的详细信息。 

什么是“住宿收款 – 无需信用卡”功能? 

如果您的房源已经启用了住宿收款功能,您可以选择向用户提供住宿收款 – 无需信用卡选项。住宿收款 – 无需信用卡的预订和付款流程和一般的住宿收款订单相同。 

为什么要启用住宿收款 – 无需信用卡功能? 

  • 因为可以获得更多订单!行业数据显示,启用“住宿收款 – 无需信用卡”功能后,转化率更高。  
  • 吸引不想使用信用卡订房的新用户!让信用卡使用率较低的市场或客群也能预订您的房源。 

 

有哪些益处? 

 

除了住宿收款模式的已有益处外,提供用户住宿收款 – 无需信用卡选项还有以下益处:  

  • 扩大市场,触及广大的非信用卡住客市场  
  • 预订流程更便捷,订单量增幅高达15% 
  • Agoda DITS系统可降低no-show(未入住)风险 
  • 住宿无需进行其他操作,或支付额外费用 
  • 可设置为永久或于特定时间段启用、设置暂停区间或平日限制,或仅针对特定地区显示,方式灵活多样 

 

网站展示 

启用住宿收款 – 无需信用卡模式的房源无须额外付费就能获得曝光,而且针对开启住宿收款 – 无需信用卡功能的用户,能有效提升房源曝光度。 

 

 

DITS系统的工作原理 

Agoda会在取消期间结束前12-72小时通过多个渠道(短信、Email、App,或WhatsApp)提醒客人,并请他们确认订单。我们会多次发送短信,直到收到客人的确认。  

 

我们会启用风险评估系统,以调查未确认订单的客人(AI系统会调查用户的历史订房纪录)。对于很有可能no-show(未入住)的客人,Agoda会在取消期限前自动取消他们的订单,并同时发送取消通知邮件给客人和住宿方。  

 

 

我可以设置限制吗? 

住宿收款 – 无需信用卡有不同限制选项,如: 

  • 定位特定订单类型: 
    • 所有预订:向所有用户显示住宿收款 – 无需信用卡 
    • 仅最后时刻预订:对最后一刻(默认值为入住前3天)搜索住宿的用户显示住宿收款 – 无需信用卡 
    • 仅国内预订:对居住在您本国的旅客显示住宿收款 – 无需信用卡 
  • 启用特定日期区间: 
    • 永久 
    • 特定期间 
  • 其他显示限制: 
    • 价格类型 
    • 渠道/客群 
    • 房型 
    • 用户细分 
    • 取消政策 
    • 暂停日期 

 

添加住宿收款 – 无需信用卡限制的详细步骤 

收到Agoda确认启用住宿收款 – 无需信用卡功能后: 

  1. YCS的 [房价和房量] > 促销优惠下创建建立一个住宿收款 – 无需信用卡方案。 
  2. 添加您的定制化限制。点击此处看详细说明。 
  3. 点击创建新的促销活动”。 

常见问题与解答 

如果客人未入住 (no-show),我该如何上报? 

您可以在YCS > 订单管理> 查看订单中将订单标注为未入住 (no-show)。关于未入住 (no-show)的上报步骤,请见如果客人未入住 (No-Show),我该怎么办? 

 

为什么我在促销方案中没看到住宿收款 – 无需信用卡计划? 

住宿收款功能启用后,才会显示住宿收款 – 无需信用卡选项。您可以通过YCS支持/Support“按钮向Agoda住宿支持团队发送您的需求。 

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